Printer Ribbon does not roll during print

I have a P430i Zebra Plastic Card Printer.  I replaced the printer head with a P330i model. When I send a print the Ribbon does not roll which results to a blank print card.

When I fixed back the P430i printer head it prints.

Is the Zebra P330i printer head compatible with the Zebra P430i printer?
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If you look up a replacement print head for those models, it is the same.  So, the p330i print head should work in the p430i.  Sounds like the print head you pulled from the p330i is faulty.

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AtourayAuthor Commented:
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