EventID 6004: A driver packet from the I/O Subsystem.... error on Windows 2003

Posted on 2008-11-12
Medium Priority
Last Modified: 2012-05-05
We get several of these error messages a day on our Event Viewer. The computer is a Windows 2003 server with SP2.

Having read up on previous threads dedicated to this, I can assure you that we don't have McAfee installed on here (We have AVG 8 Network Edition). Also Windows said that my driver for our network adapter is up to date.

After reading KB171332 I ran NET CONFIG WORKSTATION. Here is the result (with server name and domain changed)

C:\Documents and Settings\Administrator\My Documents>net config workstation
Computer name                        \\SERVERNAME
Full Computer name                   SERVERNAME.DOMAIN.ORG
User name                            Administrator

Workstation active on
        NetbiosSmb (000000000000)
        NetBT_Tcpip_{B39CA089-2F3D-43D5-BF67-70B54E660202} (001422B36C60)
        NetBT_Tcpip_{67A1FABB-B269-4A97-9750-39CDF8748829} (005345000000)

Software version                     Microsoft Windows Server 2003

Workstation domain                   DOMAIN
Workstation Domain DNS Name          DOMAIN.ORG
Logon domain                         DOMAIN

COM Open Timeout (sec)               0
COM Send Count (byte)                16
COM Send Timeout (msec)              250
The command completed successfully.


Is there anything else I can try and look at? We've been having a lot of server instability lately and I'm trying to rule out any possible causes of that, so any help would be appreciated. Thanks!
Question by:caitech
  • 3
LVL 39

Expert Comment

ID: 23022750
Netconfig looks good:

Does this Event error tell us what the driver is?

LVL 39

Expert Comment

ID: 23022754
Also what service pack are you on?

If on SP1, consider downloading and installing SP2

Author Comment

ID: 23047644
We are on SP2. How would I find out the exact driver that is causing this?
LVL 39

Accepted Solution

ChiefIT earned 1200 total points
ID: 23066296
Well, as I am sure you have done, I did a lot of research on this issue. I did find others with similar issues and running AVG, that may be a common factor.

I think what we need to do is find the actual funky driver.

This appears to be a very hard thing to track. Within the text of the error, is there anything that says what system driver it is.( xxx.sys)?

If not, maybe poolmon will pick it up as a free or used memory block, (you know a memory leak).

Another thing we could do is prevent it from restarting upon error, this is assuming the problem reboots the computer. If you prevent it from restarting upon error you should see a memory dump or Blue Screen of death on the error.

Another thing you might try is Driver verifyer:

Let me know if you need additional information on any of these.

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many of us need to configure DHCP server(s) in their environment. We can do that simply via DHCP console on server or using MMC snap-in on each computer with Administrative Tools installed in a network. But what if we have to configure many DHCP ser…
I've always wanted to allow a user to have a printer no matter where they login. The steps below will show you how to achieve just that. In this Article I'll show how to deploy printers automatically with group policy and then using security fil…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question