EventID 6004: A driver packet from the I/O Subsystem.... error on Windows 2003

We get several of these error messages a day on our Event Viewer. The computer is a Windows 2003 server with SP2.

Having read up on previous threads dedicated to this, I can assure you that we don't have McAfee installed on here (We have AVG 8 Network Edition). Also Windows said that my driver for our network adapter is up to date.

After reading KB171332 I ran NET CONFIG WORKSTATION. Here is the result (with server name and domain changed)

C:\Documents and Settings\Administrator\My Documents>net config workstation
Computer name                        \\SERVERNAME
Full Computer name                   SERVERNAME.DOMAIN.ORG
User name                            Administrator

Workstation active on
        NetbiosSmb (000000000000)
        NetBT_Tcpip_{B39CA089-2F3D-43D5-BF67-70B54E660202} (001422B36C60)
        NetBT_Tcpip_{67A1FABB-B269-4A97-9750-39CDF8748829} (005345000000)

Software version                     Microsoft Windows Server 2003

Workstation domain                   DOMAIN
Workstation Domain DNS Name          DOMAIN.ORG
Logon domain                         DOMAIN

COM Open Timeout (sec)               0
COM Send Count (byte)                16
COM Send Timeout (msec)              250
The command completed successfully.

-----------------

Is there anything else I can try and look at? We've been having a lot of server instability lately and I'm trying to rule out any possible causes of that, so any help would be appreciated. Thanks!
caitechDirector of TechnologyAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ChiefITCommented:
Netconfig looks good:

Does this Event error tell us what the driver is?

xxx.sys?
0
ChiefITCommented:
Also what service pack are you on?

If on SP1, consider downloading and installing SP2
0
caitechDirector of TechnologyAuthor Commented:
We are on SP2. How would I find out the exact driver that is causing this?
0
ChiefITCommented:
Well, as I am sure you have done, I did a lot of research on this issue. I did find others with similar issues and running AVG, that may be a common factor.

I think what we need to do is find the actual funky driver.

This appears to be a very hard thing to track. Within the text of the error, is there anything that says what system driver it is.( xxx.sys)?

If not, maybe poolmon will pick it up as a free or used memory block, (you know a memory leak).

Another thing we could do is prevent it from restarting upon error, this is assuming the problem reboots the computer. If you prevent it from restarting upon error you should see a memory dump or Blue Screen of death on the error.

Another thing you might try is Driver verifyer:
http://support.microsoft.com/kb/244617

Let me know if you need additional information on any of these.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2003

From novice to tech pro — start learning today.