Why are text options, bold, color, etc., suddenly unavailable in Contribute CS3?

Contribute CS3 will not display text options, bold, italicize, emphasis, color, which used to display in the top tool bar after choosing Edit Page.
Have been using Contribute versions since 2003 - first time this has happened. Configuration file has all "font" options set to "true" for users and administrator (that's me). I use DW mostly, but must keep ~100 pagemasters working.
IT is a separate department - does not communicate when servers are updated.
Apache server, Novell OS, Windows XP 2002 serv. pack 2 - need anything else?
Thanks a bunch.
TCCWebservicesAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jason C. LevineNo oneCommented:
Hi TCCWebservices,

It's possible for the Site Administrator to turn off all formatting options for Contribute users, essentially rendering them able to change the text but nothing else.  
0
TCCWebservicesAuthor Commented:
Actually, I want to turn all the formatting options ON, not off. The text options WERE on, but are not now. I haven't changed anything, so my question is, "How come the options are UNavailable now when for the last 5 years they WERE available? Thanks.
0
Jason C. LevineNo oneCommented:
Sorry, I misread the question.  I thought you were one of the Contribute users, not the Contribute Admin.

Even though all the toolbars are gone, can you still apply formatting through keyboard shortcuts (Control-B for bold, etc)?
0
Cloud Class® Course: Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

TCCWebservicesAuthor Commented:
no
0
Jason C. LevineNo oneCommented:
Okay.

It sounds like the connection XML has gotten screwed up/corrupted.  You should try rebuilding it first from DW (turn off Contribute compatibility and then turn it back on) but if that doesn't work, you may need to get into the server and kill the _mm folder for that site and then rebuild from DW.
0
TCCWebservicesAuthor Commented:
Hi, Jason,

The DW rebuilding didn't seem to work. So I looked in the _mm folder and found several strange files; I backed the folder up, deleted the weird files, and put the main file back. My text options are now in the Contribute toolbar - Yayyy!; but the Administer websites windows seem to have changed. My new password doesn't seem to stick.  Oh, well, guess I'll wait and see how many of my pagemasters cannot connect before I bother you again. :-)

Thanks,

Ruth
0
Jason C. LevineNo oneCommented:
I would consider removing the _mm folder completely and then rebuilding all connections, but go with what works for you.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Development Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.