Problem print to hp2575 locally or remotely. Immediate failed to print error.

Posted on 2008-11-12
Last Modified: 2013-12-15
I have an HP2575 installed on a desktop and shared across the network. The computer the printer is connected to prints fine, however the remote computer cannot print. When attempting to print a test page an immediate error message is displayed (not one of those yellow pop up windows from the task bar, but rather in a message generated by the printer properties window) that says "test page failed to print. would you like to view the print troubleshooter for assistance. Operation could not be completed"

What I have tried so far:

1. Attached the printer locally to this computer....same error
2. removed and re-installed the driver...same error
3. tried generic drivers....same error
4. when it was connected locally I deleted the usbprint.sys filed as well as all the usb ports and restarted the computer and reconnected the printer...same error
5. did a sfc /scannow...same error
6. Tried printing from an "invalid handle" error
7. Tried printing from wordpad...nothing happens at all.
8. Tried printing directly to the printer...same error
9. Tried other print processors...same error
10. Posted a question on experts-exchange....This WILL help! :)

A few things I noticed:
1. When sending a print job it never makes it to the print queue...the error comes up before it gets that far.
2. When the computer sharing the printer prints it shows up in the queue on this computer

Would really appreciated help getting this fixed....
Question by:ASIINC
    LVL 27

    Expert Comment

    Have you stopped and started the print spooler on the affected pc?
    Under Administrative Tools and Services.
    Have you tried a Repair on the affected pc?

    Author Comment

    Have you stopped and started the print spooler on the affected pc?

    First thing I tried

    Have you tried a Repair on the affected pc?[/quote]

    You mean a repair install of the OS? If that is what you mean the answer is no.


    Accepted Solution

    Problem solved! Solution was as follows:

    1. Delete all printers from the "Printers and Faxes"
    2. Remove any printer driver instances from "Add Remove Programs"
    3. Reboot
    4. Delete all files and folders from "C:\windows\system32\spool\drivers\w32x86"
    5. Follow proper method to re-install your printer

    Problem was initially caused by the installation of an application that installed pdf and tif printer drivers.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Do You Know the 4 Main Threat Actor Types?

    Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

    Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
    When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
    In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…
    This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor ( If you're looking for how to monitor bandwidth using netflow or packet s…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now