I installed XPSP3 on this new Lenovo W500 and when you try to change password this error comes up and system bluescreens and reboots

Posted on 2008-11-12
Last Modified: 2012-05-05
Is there a cure for this? or do I have to relaod the OS again
Question by:scictech
    LVL 17

    Expert Comment

    HAd you tried to repair your windows

    Firsr try this:
    Go to start->run
    type sfc /scannow

    It will check system files
    LVL 89

    Expert Comment

    by:John Hurst
    Service Pack 3 attempted to update some drivers and vendor software that, perhaps, it should not have. For the most part, you can do a couple of things:

    1. See if you can uninstall SP3 in Add/Remove Programs. If you can, uninstall it (even if temporarily)
    2. Use System Updater or go to the Lenovo Support site, download and install the newest drivers for your W500.
    3. Assuming (2) worked, reinstall SP3. That should work (and has done for many).

    If you cannot uninstall SP3, try to log on to your computer without changing anything and update drivers as described in Step 2.

    One of the drivers around Client Access and similar software has caused a conflict with SP3 and you need to update the software.

    There is a support forum at and there is a forum at
    ... T
    LVL 1

    Author Comment

    Yes I tried to repair windows it didn't help, I will try the removal of the SP3 next Thanks guys
    LVL 1

    Author Comment

    I Uninstalled SP3 and reinstalled drivers but that didn't help
    LVL 89

    Accepted Solution

    That machine comes preloaded with Vista Business (at least any W500 I looked at), so you need to be sure you are getting XP Drivers and all the drivers. For example, there is a registry patch for Vista for the Fingerprint reader, there is a Windows XP install supplement. very new Fingerprint software for XP and Vista.

    If you are back at SP2 for the time being, find System Update for your machine and see what it tells you (before you run it). See if it is pointing you to updates you haven't run.

    If all that fails, you may be at a stage of reloading the OS.  ... T
    LVL 1

    Author Comment

    I'll try that again before I reload thanks

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