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outlook showing links instead of embedded pictures

Posted on 2008-11-12
Medium Priority
Last Modified: 2012-06-21
When receiving emails with embedded images in them.  For external emails. A URL shows and not the picture.   It will show the image if in safe mode.  For internal users, no picture will show at all. Not even in safe mode.   Running Exchange 2007.

I did backup and deleted the HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security. It contains a key called "OutlookSecureTempFolder ".   That did not resolve the issue..  
also uninstalled antivirus and deleted the users profile and recreated it to no avail...
Question by:Inovatechs
  • 2
LVL 97

Expert Comment

ID: 22943726
Hello Inovatechs,

Instead of deleting the registry key, you need to delete the content of the Secure Temp  folder. The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files

In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

Hope this helps!

Author Comment

ID: 22951666
Thanks for the reply...   I placed the reg key back and deleted the contents of the folder and images are still not coming up...
LVL 97

Accepted Solution

war1 earned 500 total points
ID: 23510905
Go to Tools > Trust Center
Under Automatic Download, there is a note with 6 check boxes
You can control whether Outlook automatically downloads and displays pictures when you open an HTML e-mail message...."

Open the email. Click the 'Office Button', then choosing Advanced - > Display Email Content - > "Show picture placeholders." Doing so allows the inline pix to be seen!

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