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Posted on 2008-11-12
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Last Modified: 2012-05-05
We have a branch office connected to our main office through Firewall. It is working fine. But sometimes what happnes is few computers in the branch office could not connect to our exchange server which is installed in our main office. We tried everything but all in vain. Main thing is that Internet works fine, even we can access file server from those computers, but some issue comes up in the outlook. It shows offline and could not receive or send mails.
Any solution, any settings we need to change in the Pc or in the outlook in those PCs.
It happens often. Is there any solution for that.
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Question by:Showkatdar
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Expert Comment

by:hodgeyohn
ID: 22942807
1.. outlook in cached mode might help a bit.
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Expert Comment

by:TalonNYC
ID: 22942878
You could try using Outlook Anywhere, which might help if there are connectivity issues (even only sometimes).  

Outlook Anywhere is the current name for RPC over HTTP(s) and comes with both Outlook 2003 and 2007 with Exchange 2003 or 2007.

For Exchange 2007/Outlook 2007 look here:
http://technet.microsoft.com/en-us/library/bb123741.aspx

For 2003 versions:
http://www.msexchange.org/tutorials/outlookrpchttp.html

Hope this is helpful.
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Expert Comment

by:laquangthong
ID: 22943000
Did the problem occur after you update the exchange server to SP2?
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Author Comment

by:Showkatdar
ID: 22986177
Please give me Specific clearification, if possible detailed solution for this. I am still unable to find the solutions.
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Expert Comment

by:TalonNYC
ID: 22986196
Showkatdar:
What version of Exchange are you running?  What version(s) of Outlook?  That will help us give you specific solutions.
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Author Comment

by:Showkatdar
ID: 22991933
We are using Exchange Server 2003, and for outlook also we are using 2003.
Hope this could help to solve the issue. I would really be greatfull for all your efforts.
Thank you and Regards
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Expert Comment

by:TalonNYC
ID: 22994134
I would still refer you to this article:

http://www.msexchange.org/tutorials/outlookrpchttp.html

It has some great specifics on how to enable RPC over HTTP(s) - with or without an ISA server.  This may help clear up your issue, especially if it is being caused by RPC routing poblems between sites.
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Author Comment

by:Showkatdar
ID: 23261742
Dear All,
Still facing the same Problem.Got no solution uptill now. The main thing is that user also takes very long to login. Very long means more than 10-15 minutes. Please try to help me.
Thank you and Regards
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LVL 2

Expert Comment

by:TalonNYC
ID: 23269718
Is there anything out of the ordinary with the usual suite of connectivity tests?  i.e.:
Ping
Tracert
RPings

Odd results to these tests might offer some more insight on where the problem lies.

Info on RPings can be found here http://support.microsoft.com/kb/167260
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Accepted Solution

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Showkatdar earned 0 total points
ID: 23347455
Dear all,
I have checked ping,tracert as well. Everything is ok. Well the Pc having issue is communicating with out Proxy at head office,Internet is working, fileserver is working but only outlook not working. says connecting...
I disabled McAfee but that too all in vain.
No solution uptill now.
Please help
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