[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1004
  • Last Modified:

Certificate error when Scanning to EMail

I have a new Xerox WorkCentre 5225 an issue started today where when scanning to email this error is generated  "No Valid Certificate Attached" "Contact System Administrator to attach certificate" that is displayed on the Xerox' display. Hadn't had a problem since we started to use this feature 2 or 3 weeks ago.
0
paggegul
Asked:
paggegul
  • 3
  • 3
1 Solution
 
hdhondtCommented:
See if this helps. Look at the bottom of the page in the first link. The second linkgives general info on importing address books:

http://tinyurl.com/6lvllf
http://tinyurl.com/6k9v89
0
 
paggegulAuthor Commented:
When I go to the link you provided I get an error, Knowledge Server Error.
0
 
paggegulAuthor Commented:
When I go to the link provided I get an error Knowledge Server Error
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
wyliecoyoteukCommented:
Sounds like your mail server is requesting a certificate from the copier before it will relay email.
Probably nothing has changed on the copier.
I would speak to your network administrator or your ISP, whoever looks after your email server.
0
 
paggegulAuthor Commented:
We have a couple Konica BizHub copier\printer\scanners that we are able to continue scanning to email without any Certificate issues.
As mentioned earlier we had been able to do this, there is a management tool on the Xerox to "Create a Self Signed Certificate" and had done that. The rub is I don't recall if that was before or after we started to have the Cert problem. Any idea on how I may check the printer to delete the certificate?
0
 
wyliecoyoteukCommented:
It is the probable cause, either the certificate is not being accepted by the server because it is incorrectly completed, or not an acceptable signature for that server.

Use the management tool to remove the certificate, or register the certificate authority on the server.

0
 
wyliecoyoteukCommented:
Or it may have just expired, in which case recreate it with a longer expiry date.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now