Certificate error when Scanning to EMail

I have a new Xerox WorkCentre 5225 an issue started today where when scanning to email this error is generated  "No Valid Certificate Attached" "Contact System Administrator to attach certificate" that is displayed on the Xerox' display. Hadn't had a problem since we started to use this feature 2 or 3 weeks ago.
paggegulAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

hdhondtCommented:
See if this helps. Look at the bottom of the page in the first link. The second linkgives general info on importing address books:

http://tinyurl.com/6lvllf
http://tinyurl.com/6k9v89
0
paggegulAuthor Commented:
When I go to the link you provided I get an error, Knowledge Server Error.
0
paggegulAuthor Commented:
When I go to the link provided I get an error Knowledge Server Error
0
Learn Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

wyliecoyoteukIT directorCommented:
Sounds like your mail server is requesting a certificate from the copier before it will relay email.
Probably nothing has changed on the copier.
I would speak to your network administrator or your ISP, whoever looks after your email server.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
paggegulAuthor Commented:
We have a couple Konica BizHub copier\printer\scanners that we are able to continue scanning to email without any Certificate issues.
As mentioned earlier we had been able to do this, there is a management tool on the Xerox to "Create a Self Signed Certificate" and had done that. The rub is I don't recall if that was before or after we started to have the Cert problem. Any idea on how I may check the printer to delete the certificate?
0
wyliecoyoteukIT directorCommented:
It is the probable cause, either the certificate is not being accepted by the server because it is incorrectly completed, or not an acceptable signature for that server.

Use the management tool to remove the certificate, or register the certificate authority on the server.

0
wyliecoyoteukIT directorCommented:
Or it may have just expired, in which case recreate it with a longer expiry date.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.