USB modem installation problem

Hi!

Facing a problem with both my mobile phones, Motorola V3 and Nokia N70, trying to install them as USB modems for mobile work.

The installation of both of them will end up to  error messages:

Cannot Install this hardware.
There was a problem installing this hardware:
Motorola USB Modem  (as well Nokia N70 USB modem)
An error occurred during the installation of this hardware.
Fatal Error during installation.

I have them installed OK on some other laptops, but not succeeding at all on this particular WinXPPro SP3.

First I did remove all USB entries on the Device Manager and restart, then I did the sfc /scannow, but no dice.
Then I did a repair install with WinXPPro SP1 CD and updated the system into SP3, but still no changed final result.

Any more hints to solve this problem?

Thanks in advance.

Best regards,

Pete V.



 

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PeteVfiAsked:
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Darr247Commented:
Do you get that message as soon as you install the drivers, or not until you plug in the USB cable after the drivers are installed?
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PeteVfiAuthor Commented:
Hi!

OK, the error status will appear in ab. 30 seconds after the mobile phone USB cable has been connected and the installation procedure got begun and tried.

Seemingly there is e.g. some driver sub-module or route missing needed for this ...

As told, all this work well on other same type of laptops and Windows's, but not on this one ...

Please, note, that also the BIOS is checked and on the latest level, but there is no particular setting for virtual COM ports, and the only hardware COM1 port is apparently on working status.  On two other virtual COM3 and COM7 ports' settings there are seen all the other virtual ports up to COM32 for choosing.


Best regards,

Pete V.
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Darr247Commented:
Almost always you should install the drivers for and then connect USB devices after the drivers are installed (or when prompted to by the installation program). What result do you get when you try it like that?
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orangutangCommented:
Here are some possible USB solutions:

Remove all USB drivers with:
https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip
, let it reinstall them
, and run:
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf

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diablo2097Commented:
If you really can't get it to work, you could consider other ways of tethering, eg using bluetooth, or wifi (using a program like Joikuspot or Walkinghotspot which turn your phone into a wifi router)
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PeteVfiAuthor Commented:
Hi!

Thanks for the replies.

OK, I tried orangutang's USB removal procedure, and guessed this approach could be the solution, but sorry, the problem still exists ...

For Darr247's hint first to install the pertinent softwares, I can comment doing install/uninstall/restart etc. several times, but no change seen on the problem behaviour.

diablo2097's hint to move over to Bluetooth, Wi-Fi etc. I may consider later.

The next step I'm now working on is a trial full clean installation of the WinXPProSP1/SP3 on another disk.  Let's see what kind of effect it will have on this ...


Best regards,

Pete V.








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PeteVfiAuthor Commented:
Hi!

OK, the full clean install seemed to be the only way/workaround to solve this problem with decent effort.

So, probably there was still some corruption remaining deeper on the WinXPPro regarding the USB modems, but maybe not worth to dig it up anymore.

As I thought orangutang's USB removal procedure being the most close solution for this, which I may have use for also on some other case in the future, I'll give some points to him.

Thanks anyway for all participating in this.

Best regards,

Pete V.
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PeteVfiAuthor Commented:
Hi!

Sorry, the point split doesn't accept a partial total, so, I may open the case once again with 200 points only and will assign them to orangutang's regiven reply.

Best regards,

Pete V.
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PeteVfiAuthor Commented:
Hi!

OK, thanks for all joining this thread, now I know how to assign partial points ...


Best regards,

Pete V.
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PeteVfiAuthor Commented:
Hi!

Sorry, not yet succeeding with the partial point procedure, but let's try once again ...


Best regards,

Pete V.
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