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Word and Excel files open very very slowly.

Posted on 2008-11-12
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Last Modified: 2012-06-21
My company has PC's that use both XP Pro and Windows 2000 O/S.  We also have Office 2000, 2003, and even a few 2007 versions.  All combinations are experiencing the problem of Word and Excel files opening very very slowly.  All PCs are imaged (different versions of the image depending on requirements).  MSOffice is installed on the hard drive of the PC.  Network gurus have used sniffer tools and do not see a problem with the network.  PCs have various other department specific applications installed depending upon job function; but end users in different departments have been complaining about Word and Excel taking such a long time to load and then to open documents.  At home, I have a new PC that is only a few months old and I have the same problem.  I seem to have noticed the problem at home when my Internet provided switched from Norton to McAffee antivirus software.  (Yes, I have uninstalled Norton and even cleaned the registry of anything Norton related that I know of).  At work, we have always used McAfee.  One other twist is that at work we recently went from a Novell to a Windows platform.  Novell is still loaded on the PCs; just disabled because it caused crashed when we tried to completely uninstall Novell.  Never had Novel on the home PC tho.

I've read tons of suggestions; but so far haven't found the magic fix.  Need Help!
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Question by:LWCC
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Expert Comment

by:sk_raja_raja
ID: 22945612
First thing i will do is,

1.Do a windows updates and install all the patches.
2.Make sure you have latest service pack
3.Login with another user account and see if the same issue happens, sometime user profile may also be the culprit
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Expert Comment

by:asian_niceguy
ID: 22945716
I know in the 2003 iterations, when word/excel first opens, it checks for network printers to see if they're alive. If you have a disused network printer it may be timing out during opening. If so, you may want to try to remove this entry to see if that makes a difference.

Also, you may have some network locations specified from within the applications such as network templates or what not, and if these locations have changed, then this may also explain the long startup. Just make sure all network locations are okay first before going through updating/etc.
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Expert Comment

by:Shanmuga Sundaram
ID: 22949275
There are various reasons for MSoffice applications to open slow. Check the below given links and find any of them helps you

http://support.microsoft.com/default.aspx?scid=kb;en-us;280821&Product=wrd20
http://www.pbcomp.com.au/word-slow-requesting-virus-scan.html
http://forums.techarena.in/ms-office-support/893176.htm
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Author Comment

by:LWCC
ID: 23004567
The PCs do have the latest patches.  This is happening in a company environment and is happing to multiple people.  It is not just one profile. We have been looking for mappings to resources that have been moved or no longer exists.  So far have not found a problem there.
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Expert Comment

by:asian_niceguy
ID: 23153049
does disabling all forms of anti virus eliminate symptoms of this problem? an upgrade up the mcafee engine itself could be needed ..
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Accepted Solution

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LWCC earned 0 total points
ID: 24098641
Thanks for the help. It was determined that the Novell client was still making the first call thus causing office applications to respond slowly. The Novell client was completely removed and all applications have sped up considerably.
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