How to resolve Crystal Reports Server Business View Manager Wrong Connection Error?
Posted on 2008-11-12
I'm part of the IT Department at Norseman Inc. We just installed the trial version of Crystal Reports Server (XI), and have attempted to connect to it using Business View Manager. Client and Server versions are the same. When a connection is attempted, we get the following error:
Unable to connect to CMS 192.168.x.x. A wrong connection is made to @@CVEDMHQ.CAMPERS-VILLAGE(CVEDMHQ.CAMPERS-VILLAGE). Logon cannot continue.
The end of the IP address has been masked, but is the same IP as CVEDMHQ. CVEDMHQ refers to the server where the CR Server was set up.
Since we have just begun a research trial of this software, none of us have the experience with CR needed to solve this problem.
Prior to our testing, we had our buyer using CR Server to generate sales reports. Since testing started, we have been unable to establish a connection, and as a trouble-shooting step, re-installed the trial. In doing so, our buyer has lost his connection to CR Server, so now we're all in the dark.
Other members of my IT group seem to feel that it is an incorrect user name - as we were never prompted to create one when installing the product.
Any help resolving this issue would be greatly appreciated.