Epson, TI-88III stops working requiring complete uninstall and re-install of driver and supporting software

Posted on 2008-11-12
Last Modified: 2012-08-14
I have a system running Quickbooks POS (7) with a Epson TI88III thermal printer and a Handheld Products bar code scanner. The printer had stopped working so I uninstalled the driver and related software and re-installed. I could not find a driver on epson's website and resorted to driverguide to get one.

After installing the driver, the printer was working again. However as soon as I plugged the scanner back into the system I got a 'problem with usb device' message. After re-installing the scanner's drivers (once again from driverguide - seems Handheld Products is out of business), and uninstalling/re-installing the printer again a test page printed correctly.

I then opened Quickbooks to test things, opened the cash drawer (processed by printer), and printed a receipt. The printer in Quickbooks had changed to another device, so I changed it back. After doing this Windows said it found new hardware (it shouldn't have), then that a problem occured during installation of said hardware. Device manager showed the Epson usb port (not the printer driver itself) with an exclamation point - details said it could not start. I re-installed this driver and the printer is still not working.

Any thoughts on what might be going on? I didn't get a chance to re-install the printer again. (note: the Epson usb port driver is installed with the printer installer package).
Question by:m3tech
    LVL 25

    Accepted Solution

    i would uninstall your usb controller and reinstall but it could be a bad connector for that port. do you have any other usb ports to try?

    If all else fails serach for teh usb.inf file and name it old, shut down reboot and reinstall could be corruption to that file but its doubtful
    LVL 2

    Author Comment

    This turned out to be a combination of: 1) a bad usb cable (slapped myself for not changing this sooner); 2) A power issue with the number of devices on the usb ports; 3) Very finicky drivers, both of which I could not get from the manufacturer.

    A new usb cable, extra pci usb card, and some work fighting driver installs and all is well.
    LVL 2

    Author Closing Comment

    Not a total solution, but good troubleshooting advice.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Suggested Solutions

    Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
    Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    7 Experts available now in Live!

    Get 1:1 Help Now