Getting an error when trying to sync Active synch with exchange

Posted on 2008-11-12
Last Modified: 2013-11-30
How do I resolve the following:

I get an error 0x85010004: "Your account in Microsoft Exchange
Server does not have permission to synchronize with your current settings.Please check with your Exchange server Administrator"

If I go to the http domain/OMA .... I do get the authentication challenge to login, I can login and view the exchange information.

When I configure the server in Active Synch on the phone.. and try and log in I get the error above.  
One piece of information that might help in the resolution is ... in my web browser i type for the address resolution
I put that as the domain in the phone  when I look at the settings again... I see  no /oma  I don't know if that is a problem or not.   Is it possible that it will not keep the directory switch and therefore not be looking at the right location in exchange?  
Please advise.
Question by:sstilton
    1 Comment

    Accepted Solution

    Found the solution.... I had to go into IIS Management and open Active Sync website and remove the directory security... which was only allowing access from internal addresses not from the outside world.  


    Featured Post

    Shouldn't all users have the same email signature?

    You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

    Join & Write a Comment

    Suggested Solutions

    Set OWA language and time zone in Exchange for individuals, all users or per database.
    Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
    In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now