Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

entourage 2004 / 2008 Issues with Exchange 2007

Posted on 2008-11-12
9
Medium Priority
?
1,050 Views
Last Modified: 2013-11-12
Hi Experts -

I have a situation that has baffled me as well as MS Support.  I have a user that is currently on Mac OS X V 10.5.5 and was using Entourage 2004.  Our email system is Exchange 2007 that comes with SBS 2008.  After a lot of research and trial and error I was able to get the user running and was able to send/receive emails just fine.  However, a few days ago, all of a sudden she wasn't able to receive emails.  She can still send emails but the sent items box was not syncing with her outlook 2007 box or OWA at the office.  I tried creating new profiles and still nothing would work.  The only thing I saw updating was her calendar.  I decided to upgrade her to Office 2008 STD and she is still experiencing the same issues.  But when I right click on the folders and go to folder size, it shows the correct size but nothing is inside the folders (however the folder structure transfered over).

I created a new test user and setup a profile using her computer and was able to send and receive emails just fine.  I looked at her AD settings and nothing has changed.  ANY help is greatly appreciated!!!

0
Comment
Question by:Undisputed
  • 6
  • 3
9 Comments
 
LVL 14

Expert Comment

by:dfxdeimos
ID: 22946462
Wow, that is odd.

Tell you what, I think you could take a lot of time and try to troubleshoot this, but if it was ME I would do the following:

1) Backup the user's mail, contacts, calendar, etc.
2) Take note of the user's group memberships and / or any other relevant Active Directory data
3) Delete the user's Active Directory account
4) Purge the user's mailbox
5) Recreate the Active Directory account and mailbox
6) Log into the account with a Windows machines and dump the e-mail backup back into her account via Outlook
7) Go get some coffee
0
 
LVL 3

Author Comment

by:Undisputed
ID: 22946603
Haha thanks!

For kicks, I created a new entourage identity (while still logged in as her on her mac) and put my information there.  It synced my inbox and subfolders but it didn't want to sync my calendar, sent items, and deleted items.  Also, my contacts have subfolders and some contacts listed on all.  The subfolder contacts synced but my main contact folder didn't!  So I doubt it's her account now (althought I was so close to doing just that).

I'm going to try and create a new user on her mac tonight and see if that works.
0
 
LVL 14

Expert Comment

by:dfxdeimos
ID: 22946819
Alright, let us know the results.
0
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

 
LVL 3

Author Comment

by:Undisputed
ID: 22951442
Ok so i created a new user on her mac (not joined to domain) and a new identity for her entourage (my info) and all my inbox mail including subfolders synced.  However, my sent items, deleted items, and main calendar did NOT sync.  My contacts located in subfolders under my main contact folder DID sync.  
0
 
LVL 3

Author Comment

by:Undisputed
ID: 22952528
Ok here's what I've come up with:

All folders with less than 140 - 150 items sync properly and anything over that does not sync.   I verified this by moving items out of one folder that was not syncing properly so that it was below 140 items and it synced right away.  Hope this helps.  Apparently this is a problem for a lot of people.
0
 
LVL 14

Expert Comment

by:dfxdeimos
ID: 22952652
Hmm... that is interesting.

Unfortunately I have limited experience with the Entourage client so I don't have a specific answer for you.

Is their a per folder or per account cache that can be cleared out to confirm that you are seeing all the most recent items?

Hopefully someone else will weigh in.... perhaps you should also add this question to the generic e-mail clients question zone.
0
 
LVL 3

Author Comment

by:Undisputed
ID: 22955050
I cleared the cache and forced it to sync again but no luck.  I've been on and off with MS support and haven't had any luck there as well.
0
 
LVL 3

Author Comment

by:Undisputed
ID: 22956605
Ok so typing this in an admin cmd prompt works but still have to figure out why...
Sc stop fileinfo (stop fileinfo filter)
Then Sync your entourage (it should start syncing folders with over 140 items)
Sc start fileinfo (to restart it)

However, if you have others with entourage and you restart the fileinfo before they sync, they will not be able to sync.  So it's not really a fix. It's more like putting bandaid on a cut every time you need to.
0
 
LVL 3

Accepted Solution

by:
Undisputed earned 0 total points
ID: 22960957
Ok the fix apparently is to just stop that filter.  It does not need to be running.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you have come across a situation where you need to find some EDB mailbox recovery techniques, then here you will find the same. In this article, we will take you through three techniques using which you will be able to perform EDB recovery. You …
In this post, we will learn to set up the Group Naming policy and will see how it is going to impact the Display Name and the Email addresses of the Group.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Suggested Courses

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question