My Outlook keeps Crashing with this Event ID's 2000, 2002, 1000? Thanx for the help

Posted on 2008-11-12
Last Modified: 2012-05-05

Outlook 2003 is starting in safe mode with this Event ID's 2000 source Microsoft Office 11, EeventID 2002 Source LoadPerf and EventID 1000 Source Microsoft Office As Errors and Warning , The PC is Running XP SP2, all so Keep in mind that Only Outlook is on 2003 version and word, excel are still on the 2000 version  
I hope the attach file help

Thanx for the time
Question by:TIO-Solutions
    LVL 10

    Expert Comment

    If you have Word as email editor, try switch it off and see if it works better. Then exchange mso.dll from another machine that doesn't have this issue (if you have one).
    Hope this helps

    Author Comment


    Well i copied over the mso.dll file and word editor is not being used for editing,
    sorry to say this now how do i get Outlook started with out going into safe mode,
    if i say no it just asks if i would like to restart Outlook.

    i have upgraded her to Office 2003 not only outlook, after that only
    Event ID 2000, 1000 is logged.

    Thanx again for the time
    LVL 97

    Accepted Solution

    Hello TIO-Solutions,

    Run this diagnostics on Outlook:
    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

    Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
    Do the same for INETCOMM.DLL

    3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    If you cannot open Outlook, do a search for and rename extend.dat file.

    4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

    5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    6. If no joy, repair Outlook with this free utility -  OLfix

    7. If no joy, create a new Outlook profile.

    8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Hope this helps!

    Author Comment

    Hello War1,

    Thanx for the detailed information and finding files,

    Just would like to add that Step one did the Trick in this Issuse,

    Thanx again for the time.
    LVL 97

    Expert Comment

    TIO-Solutions, glad to help! Would you close the question by accepting one of the comments above?

    Expert Comment

    Perfekt! Thanks a lot!!

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