We are currently working on a website for making hotel reservations.
What we want to do is:
-> Track of what user does on website (which web pages he goes, what all information he enters on the website)
For example: If he was making a booking and connection was broken. He calls customer care and then customer care person should see on interface what he entered all information on Booking Screen.
So what I want to achieve is - he logs in and session gets started which records all the information...
And then make some interface to generate some reports from the data captured
Has anybody done this before in details - is there any good open source code available - or any tool somebody could refer