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  • Status: Solved
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Any suggestions on emails that disappear when sent from Lotus Notes to Road Runner Account using MS Outlook mail client.

Someone is sending emails from Lotus Notes email address to a road runner email address. I know the email is good as other people can send emails to this same road runner email address (via Lotus Notes) with success. One user cannot get his emails through to the road runner address. There are no bouncebacks or indications that the recipient is missing emails. Where would you start on this? Are there settings in Lotus Notes that would cause this person not to be able to email a specific address. Also, this user can email other internet email addresses without any problems.
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discoballx
Asked:
discoballx
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1 Solution
 
SysExpertCommented:
Strange.

Is it possible that the RR account thinks these are SPAM somehow ?


I hope this helps !
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Sjef BosmanGroupware ConsultantCommented:
How exactly is the path of the mail? Outlook - DAMO - Domino server - Internet - RR ? Or something else?

All mail sent out by a Domino server is logged. See the log.nsf database, in the Mail Routing and/or Miscellaneous sections. If that's not the path, do you have other means of logging along the way?
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discoballxAuthor Commented:
The mail path is Domino Server to Internet to RR Server to user and then pushed into MS Outlook Express Client. I don't know what is being used to push the messages into Outlook.
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discoballxAuthor Commented:
I checked and the mail is leaving the domino server successfully (traced path), so the problem is somewhere between road runner and outlook, not sure at what point.

I check for spam filtering and blocked emails, that is not the problem. What would be the next logical step to check?
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Sjef BosmanGroupware ConsultantCommented:
Does RR have a webmail interface? Send another mail and see if it's received by RR.

Step thereafter: enable Leave mail on server in Outlook. It's in the Account settings.
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