Any suggestions on emails that disappear when sent from Lotus Notes to Road Runner Account using MS Outlook mail client.

Posted on 2008-11-13
Last Modified: 2013-12-18
Someone is sending emails from Lotus Notes email address to a road runner email address. I know the email is good as other people can send emails to this same road runner email address (via Lotus Notes) with success. One user cannot get his emails through to the road runner address. There are no bouncebacks or indications that the recipient is missing emails. Where would you start on this? Are there settings in Lotus Notes that would cause this person not to be able to email a specific address. Also, this user can email other internet email addresses without any problems.
Question by:discoballx
    LVL 63

    Expert Comment


    Is it possible that the RR account thinks these are SPAM somehow ?

    I hope this helps !
    LVL 46

    Expert Comment

    by:Sjef Bosman
    How exactly is the path of the mail? Outlook - DAMO - Domino server - Internet - RR ? Or something else?

    All mail sent out by a Domino server is logged. See the log.nsf database, in the Mail Routing and/or Miscellaneous sections. If that's not the path, do you have other means of logging along the way?

    Author Comment

    The mail path is Domino Server to Internet to RR Server to user and then pushed into MS Outlook Express Client. I don't know what is being used to push the messages into Outlook.

    Author Comment

    I checked and the mail is leaving the domino server successfully (traced path), so the problem is somewhere between road runner and outlook, not sure at what point.

    I check for spam filtering and blocked emails, that is not the problem. What would be the next logical step to check?
    LVL 46

    Accepted Solution

    Does RR have a webmail interface? Send another mail and see if it's received by RR.

    Step thereafter: enable Leave mail on server in Outlook. It's in the Account settings.

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