We are running SBS 2003 with a CA Bright Store internal Tape back up. I am trying to restore from back up on a new server on a different network, is this possible?

Posted on 2008-11-13
Last Modified: 2012-05-05
I am trying to restore our current SBS 2003 onto a new server from tape over the network. One problem is that the two SBS cannot be on the same network due to the one DC that SBS 2003 recognizes. I have the second SBS set up on domain; test.<domain for original SBS>.local. When I try to restore from the backup I continue to get an error as follows:

BrightStor ARCserve Backup -- Restore

Unable to connect to network drive. (DRIVE=\\TESTSRV\C$, EC=Logon failure: unknown user name or bad password.)

Totals For................... Job
Total Session(s)............. 0
Total Skip(s)................ 0
Total Size (Disk)............ 0 KB
Total Size (Media)........... 0 KB
Elapsed Time................. 0s
Average Throughput........... 0 KB/min
Total Error(s)/Warning(s).... 1/0

Restore Operation Failed.
To start off I was going to just try to restore the C: drive. I cannot see how the login can have a bad user name or password, for the test server I am just using the Administrator account. And have retyped it and retried it many times. This is purely for testing purposes; I have never restored from tape before and would like to try it a few times before the day comes when I might have to. The test server does not have a tape drive so the only was for me to try this is over the network.
Question by:MJcouture
    LVL 12

    Expert Comment

    Arcserve uses its own account for restores - check that the name & password are set up correctly for that account.

    You might also want to check that the Arcserve services (go into Computer Management -> Services and Applications -> Services have the correct login details for the target machine.
    LVL 10

    Expert Comment

    Try a fresh install of SBS and CA Arcserve on the new machine.

    Then do a restore from tape over the top of the new installation.
    LVL 1

    Author Comment


    It appears to have been a password issue. I reinstalled the OS on the test server without Brightstor on it and it appears to be working. Before I give you your points I have a question with reference to the back up of the registry and the system state. If I am to restore each drive on the server, am I required to also restore the registry and system state individually or will this be accomplished when I restore the drive with the system files on it? I assume the registry and system state backups are for if you just need to recover those two without recovering the whole partition.
    LVL 12

    Accepted Solution

    Simple answer - I don't know!

    I've never used Arcserve to recover an entire system, I've just had to deal with it in the past when having to restore the odd file system for clients, and I'd had similar problems connecting to network drives and inevitably, it was because of account/password issues.

    My (largely intuitive) advice here would be to restore all the drives and then the system state, for two reasons - presumably you need to restore all your drives anyway, and once that's done restoring the system state is very quick as its typically only a few dozen MB.
    LVL 1

    Author Closing Comment

    Thanks for the help!

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    Join & Write a Comment

    Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
    A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
    This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
    To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    23 Experts available now in Live!

    Get 1:1 Help Now