Mapped to networked printer- can not se printer preferences

Problem: (Only affecting the computer in question)
One of our Windows XP- SP2 computers it mapped to a networked printer; before printing a document, the user opens the printer preferences (I get the same problem logged on as an admin) but do not see any available options to select paper size, source,  type, etc.  I have tried several versions of the print driver; even mapped to this printer through a Windows Server 2003 printer sharing over Directory Service and used the same driver as other computers on the LAN.
Note; I tried but can not delete the local TCP/IP printer port that was setup for this printer, it tells me that it is in use.  I would like to remove it and try remapping it.

Does anyone have any suggestions?  Has anyone ever experienced any thing remotely simular tho this?

System Info:
Windows XP- SP2
Xerox Phaser 3450 PCL 6 ver. 3.04.05:02 windows print driver (Microsoft compliant)
LVL 1
HollywoodRayAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Will SzymkowskiSenior Solution ArchitectCommented:
Hello there,

A couple things you could try. On one of the computers you are having issues gettting to the properties, Open Printers/Faxes click File>server properties>driver tab>see if the pre-existing drivers are still listed there if they are delete them and try again.

If you cannot delete the tcp/ip port becasue it says its in use unplug that computer from the network and then try re-deleting the port. Plug the computer back into the network and remap.

Keep us updated
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
HollywoodRayAuthor Commented:
Thanks for the response.  I had totally forgot about the Open Printers/Faxes click File>server properties>driver tab.
Once there I was able to remove the old driver as well as the TCP/IP port.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.