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Workshare Professional is creating errors in Excel

Posted on 2008-11-13
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Last Modified: 2012-05-05
I have a user who is receiving an error message when he opens Excel.  He is running an add-in within Excel called Dragon Tag.  The error message however, indicates that the error is caused by Workshare, which to my knowledge has absolutely nothing to do with Excel.  What is causing this conflict?  How can I get everything to co-exist?
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Question by:FW_Helpdesk
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Expert Comment

by:Joanne M. Orzech
ID: 22952093
If you're running Office 2007, Workshare does not co-exist with that version of Office at all....
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Author Comment

by:FW_Helpdesk
ID: 22959415
I apologize that I wasn't specific.  We use the Office 2003 suite.  That's good information regarding Office 2007 though.  I appreciate the response.
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Expert Comment

by:Joanne M. Orzech
ID: 22959645
Ok - then - what exactly is the error message?  Can you try running Excel in safe mode?
http://www.cpearson.com/excel/StartupErrors.aspx

Do you still get the error?
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Author Comment

by:FW_Helpdesk
ID: 22960255
I'll try running Excel in safe mode, but here's the error:
image002.jpg
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Author Comment

by:FW_Helpdesk
ID: 23233493
The Excel plug-in "Dragon Tag" was creating the conflict.  With Dragon Tag disabled, Excel opened normally.
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Author Comment

by:FW_Helpdesk
ID: 23467428
The Excel plug-in "Dragon Tag" was creating the conflict.  With Dragon Tag disabled, Excel opened normally.
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FW_Helpdesk earned 0 total points
ID: 23712479
The Excel plug-in "Dragon Tag" was creating the conflict.  With Dragon Tag disabled, Excel opened normally.
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LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 24184719
Thank you for sharing your solution!
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