LenBuurman
asked on
False incoming mail indication
Outlook 2007 always indicates 1 additional unopened incoming mail item. I have tried reloading Outlook, but to no avail. there is something clearly amiss in the database, but i cannot afford to delete all my emails and start again. It is not critical, I am quite used to it, but just occasionally it gets on my nerves. Anyone got any good suggestions?
1. Right click on the inbox and select 'Mark all as read'
Are you connected to Exchange or other email account?
Are you connected to Exchange or other email account?
ASKER
I am connected to btopenworld.com via pop3
I have tried mark all as read previously, it does not fix the problem. I suspect that the problem was caused by cleaning a virus about a year ago, I used a Symantek fix. I cannot remember what the virus was.
I have tried mark all as read previously, it does not fix the problem. I suspect that the problem was caused by cleaning a virus about a year ago, I used a Symantek fix. I cannot remember what the virus was.
ASKER
Hi Bluedevilfan,
I mean that when all the emails have been opened, then the Inbox indicates that there is one more unopened item.
I mean that when all the emails have been opened, then the Inbox indicates that there is one more unopened item.
Do you have a filter set that's causing one item to not be shown?
ASKER
I shall check on Sunday for a filter, but I do not think so.
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ASKER
Thanks for your patience.
"1 additional unopened incoming mail item"
Do you mean that Outlook says it's downloading 2 messages, but only 1 appears in the Inbox? Or do you mean that after downloading the Inbox shows that it has 2 items when it really only has 1?