VPN Access Connection Fails Multiple times and then Connects

We have an annoying problem.  When we connect from XP and Vista Machines on the internet, users have to click the "connect" button multiple times to get a VPN connection through our Watchguard FireBox.  The first couple of times are usually failures, and then magically, the VPN will connect.  Any help would be appreciated
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Do you see errors on firebox system manager when the incoming VPN connection from the remote users is unsuccessful; if yes, please sanitize the logs and paste them here.
There is a possiblity that there is packet loss due to which the first few tries fail; other possibility is that the remote client's ISP is the culprit [here I would like to know if this happens for all remote users or few of them].

Please check and update.

Thank you.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Also, make sure they are fully disconnected. I have seen via  Firebox management console a user whom is not connected (ie; computer is "off") showing as "connected" the new management console allows you to right-click and disconnect the user manually.

The other thing I can think of would be to make sure they are typing the correct password as SSL vpn really gives no indication that a user mistyped. I know, it's not likely but I see it a lot.

Furthermore, click "connect" and give it more time than you think is necessary and monitor the connection via the Firebox management console. This will at least give you info as to the connection hitting the firebox.

AND also view the logs AND make sure they client itself doesn't think it's connected i.e.; right-click the icon and see if it says "connect" vs. "Disconnect" (meaning it's connected or at least thinks it is)
charles_conleeAuthor Commented:
Both questions were great!  There was issues with the ISP which we verified with the logs.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Software Firewalls

From novice to tech pro — start learning today.