VPN Access Connection Fails Multiple times and then Connects

Posted on 2008-11-13
Last Modified: 2013-11-16
We have an annoying problem.  When we connect from XP and Vista Machines on the internet, users have to click the "connect" button multiple times to get a VPN connection through our Watchguard FireBox.  The first couple of times are usually failures, and then magically, the VPN will connect.  Any help would be appreciated
Question by:charles_conlee
    LVL 32

    Accepted Solution

    Do you see errors on firebox system manager when the incoming VPN connection from the remote users is unsuccessful; if yes, please sanitize the logs and paste them here.
    There is a possiblity that there is packet loss due to which the first few tries fail; other possibility is that the remote client's ISP is the culprit [here I would like to know if this happens for all remote users or few of them].

    Please check and update.

    Thank you.

    Assisted Solution

    Also, make sure they are fully disconnected. I have seen via  Firebox management console a user whom is not connected (ie; computer is "off") showing as "connected" the new management console allows you to right-click and disconnect the user manually.

    The other thing I can think of would be to make sure they are typing the correct password as SSL vpn really gives no indication that a user mistyped. I know, it's not likely but I see it a lot.

    Furthermore, click "connect" and give it more time than you think is necessary and monitor the connection via the Firebox management console. This will at least give you info as to the connection hitting the firebox.

    AND also view the logs AND make sure they client itself doesn't think it's connected i.e.; right-click the icon and see if it says "connect" vs. "Disconnect" (meaning it's connected or at least thinks it is)

    Author Closing Comment

    Both questions were great!  There was issues with the ISP which we verified with the logs.

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