We have a client whose site won't load with the 'www' in front of the domain name, but will without the 'www'. Her site is http://www.twoviewsphotography.com/
. We are trying to help resolve this issue has her hosting company, but are unable to figure out what could cause this. We have had her run a tracert and it is hitting our server, so it is just unable to resolve the domain name when there is a www in front.
My question is, has anyone seen this before, and if so where does this error occur and who can fix it? I'd like to know if there is something we can do with the server to make the www resolve in her area, or at least provide her an explaination she can take to whoever's responsibility it is.