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An error encountered with one or more users when retrieving the list of mailboxes.

Posted on 2008-11-13
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Last Modified: 2012-05-05
Some background: When attempting to run Exmerge as Administrator I can see all the mailboxes fine in the final steps of Exmerge, however I'm unable to extra data most likely because group Administrators explicitily denied for Exchange.

I'm attempting to extract a PST file from the Exchange Database for one of the existing Mailboxes via Exmerge Two-Steps Procedure.  I have followed the steps outlined here http://support.microsoft.com/kb/288446 followed by 2 extra steps to avoid being denied access as Administrator. Here are the 2 steps.

1. Adding Group Remote Desktop Users to the created user to alllow RDP to the server and Domain Users (is this explicitly denied by Exmerge?)
2. Giving full permissions on folder Exchsvr/bin where Exmerge is located to the user to allow run Exmerge.exe

An error encountered with one or more users when retrieving the list of mailboxes homed in the selected databases on server 'SERVER'. Please refer to the log file, 'Log file not initialized', for more information

After pressing OK another error in a pop-up.

Error encountered getting mailbox information from the private information store database(s) on server "SERVER". Make sure you have adequate permissions on the Information Store Object. Please refer to the "log file not inititalized' log file for more information.

There's a microsoft KB here on this issue: http://support.microsoft.com/kb/919088

However I'm inclined to think that the cause of my issue is different  since I'm able to view all mailboxes just fine via administrator account.

What can I do about my 2 errors?would MS kb 919088 progress my case? Thank you.
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Question by:Anti-Mhz
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Expert Comment

by:tntmax
ID: 22951720
the best thing to do is to create a separate account with the admin privileges required. That's what I always do.
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Author Comment

by:Anti-Mhz
ID: 22951747
http://support.microsoft.com/kb/28844, thats exactly what it says in that kb and thats what i did
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Expert Comment

by:tntmax
ID: 22951798
this kb article is for when you delete a user.

http://www.msexchange.org/tutorials/ExMerge-Recover-Mailbox.html

is a better article to read
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by:Anti-Mhz
ID: 22952213
links looks what I need however Im stumped by a step called "Setting the appropriate Rights". How am I supposed to uncheck the Deny on Receive As and Send as permissions?
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Expert Comment

by:tntmax
ID: 22952309
You have to create a new account, and give that the permissions as needed. It was showing a picture of the screen you need to be on, but that you can't remove the permissions on the default account.
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by:Anti-Mhz
ID: 22953582
1. I create user named test in the AD
2. User test is given Domain Users group and Remote Desktop Users group
3. User test is added to security tab of MailBox Store (Exchange) with full allow rights

When I enter my domain info and server in Exmerge I receive a pop up:

error getting list of private information store databased on server

Seems like Im missing some rights
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Author Comment

by:Anti-Mhz
ID: 22953604
MS KB's way is with creating a group and giving that group the right. Why would that make a difference?
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tntmax earned 2000 total points
ID: 22953841
you have to make it an Exchange Admin. This is done in ESM.
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by:Anti-Mhz
ID: 22960104
test is now a Full Exchange Admin. Here's the log of the error:

[09:06:52] Logging Level: None
[09:06:52] Reading settings from file 'C:\Program Files\Exchsrvr\bin\EXMERGE.INI'.
[09:06:52] Reading list of subjects for messages to be selected from file ''
[09:06:52] Reading list of attachment names for messages to be selected from file ''
[09:06:52] List of folders to be ignored has been read. 0 folders in the list.
[09:06:52] Current machine locale ID is 0x409
[09:06:52] Operating System Version 5.2 (Build 3790)
[09:06:57] Accessing Domain Controller 'SERVER'
[09:06:57] 'SERVER' is running Exchange Server 2000 or later
[09:06:57] Mailbox '/o=ARC/ou=first administrative group/cn=Configuration/cn=Servers/cn=SERVER/cn=Microsoft System Attendant' will be ignored as its DN contains strings in the ignore list
[09:06:57] Mailbox '/o=ARC/ou=first administrative group/cn=Configuration/cn=Connections/cn=SMTP (SERVER)/cn={226EC024-238A-4F93-9B1A-F308437BD1B9}' will be ignored as its DN contains strings in the ignore list
[09:06:57] Mailbox '/o=ARC/ou=first administrative group/cn=Recipients/cn=SystemMailbox{226EC024-238A-4F93-9B1A-F308437BD1B9}' will be ignored as its DN contains strings in the ignore list
[09:06:57] Found 20 mailbox(es) homed on database 'FIRST STORAGE GROUP/MAILBOX STORE (SERVER)'.
[09:06:57] Ignored 3 mailbox(es) homed on database 'FIRST STORAGE GROUP/MAILBOX STORE (SERVER)'.
[09:06:57] Found 20 mailbox(es) homed on the specified databases.
[09:06:57] Ignored 3 mailbox(es) homed on the specified databases.
[09:06:57] Error writing to file 'C:\WINDOWS\system32\MAPIsvc.inf'. (CAdminProfileRoutines::HackMapiSvcInfForSA)
[09:06:57] Error finding default Exchange store (CMapiSession::GetMailboxesOnServer)
[09:06:57] Error getting list of mailboxes on server 'SERVER'
[09:06:57] Error encountered getting mailbox information from the private information store database(s) on server 'SERVER'. Make sure you have adequate permissions on the Information Store object. Please refer to the 'ExMerge.log' log file for more information.
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Author Comment

by:Anti-Mhz
ID: 22960441
Here are some screenshots of my settings so far for user test:

Active Directory:
http://i33.tinypic.com/153nsk0.jpg


Exchange Security Tab:
http://i33.tinypic.com/j7cbix.jpg

Exchange Delegate Control:
http://i35.tinypic.com/157g0zo.jpg
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