WAN Failover not working properly.

I have a Sonicwall Pro 2040 running Enhanced OS at a cliet site.

When the primary WAN link goes down, the client has to literally unplug the link to that port (Port X1) for the backup WAN link to kick in (Port X3).  I checked the settings and everything seems to be fine so i dont know any other settings that I may be missing or whatnot.

Any help would be greatly appreciated.

Thanks.
Magic9669Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

hodgeyohnCommented:
i may need some details.
which connection is failing.  how do you have the failover setup.
what version of sonicOS are you running?

thanks
0
Magic9669Author Commented:
Hey thanks for the response.

The Primary WAN link is failing, X1.

We are running the Enhanced 4.0.0.2-51e OS.

Under WAN Failover and LB, here is how its set up:
  Primary WAN Ethernet Interface - X1
  Secondary WAN Ethernet Interface - X3
  Enable Load Balancing is Checked
  Basic Active/Passive Failover is set with
       Preempt and Failback to Primary WAN when possible is checked

Last but not least the WAN Interfaces Monitoring is set to default

Hope this helps.  Thanks.
0
impala69Commented:
on the sonic wall  pro 2040 that i have with default monitoring set the fail over will never register that a link is down because it just pings the default gateway of the line

now the default gateway of your internet lines is probbly onsite (ie the router) with you so unless someone powers off the router that the sonic wall is connected to it will never see the link as down

if you setup probing and give it external ip's to ping then it will be able to tell when the curcut is dead and failover correctly

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware Firewalls

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.