ITWizInCanada
asked on
Unable to delete messages on Thunderbird
It actually lets me delete but once I close Thunderbird and reopen it, the message returns. I've gone through all the account settings with no solution. Please help.
Hi there,
Are you using IMAP or POP3?
Is it all folders, or just one or some?
Have you tried right-clicking the affected folder(s), and choosing "Properties", then "Rebuild Index" from the "General Information" tab?
Steve :)
Are you using IMAP or POP3?
Is it all folders, or just one or some?
Have you tried right-clicking the affected folder(s), and choosing "Properties", then "Rebuild Index" from the "General Information" tab?
Steve :)
ASKER
I'm talking about messages. It does it for any message I attempt to delete.
ITWizInCanada, have you tried the steps that I posted?
ASKER
yes, it doesn't work
Creating a new Thunderbird profile does not fix the problem?
ASKER CERTIFIED SOLUTION
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ASKER
Didn't really fix my problem but the info was helpful.
ITWizinCanada,
Creating a new Thunderbird profile does not fix the problem?
Creating a new Thunderbird profile does not fix the problem?
ITWizinCanada,
I appreciate the points - thank you, but if my solution didn't solve your problem it's probably best to get the answer recinded, otherwise other people will be expecting it to work for them when they find this question.
Can you clarify if my solution worked, or if it didn't - in what way the solution was helpful?
Cheers mate,
Steve :)
I appreciate the points - thank you, but if my solution didn't solve your problem it's probably best to get the answer recinded, otherwise other people will be expecting it to work for them when they find this question.
Can you clarify if my solution worked, or if it didn't - in what way the solution was helpful?
Cheers mate,
Steve :)
1. An addin could be interfering. Disable Thunderbird Addons. Go to Tools > Addons and disable the addons.
If you cannot open Thunderbird, go to Start > Programs > Mozilla Thunderbird > Mozilla Thunderbird (No Addons).
2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Google and Yahoo toolbars, and desktop search programs. Disable these programs one at a time.
3. If no joy, create a new Thunderbird profile.
http://www.mozilla.org/support/thunderbird/profi
4. Run Thunderbird Standard Diagnostics
http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird
Hope this helps!
war1