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Unable to delete messages on Thunderbird

It actually lets me delete but once I close Thunderbird and reopen it, the message returns. I've gone through all the account settings with no solution. Please help.
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ITWizInCanada
Asked:
ITWizInCanada
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1 Solution
 
war1Commented:
Hello ITWizInCanada,

1. An addin could be interfering. Disable Thunderbird Addons.  Go to Tools > Addons and disable the addons.

If you cannot open Thunderbird, go to Start > Programs > Mozilla Thunderbird > Mozilla Thunderbird (No Addons).

2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Google and Yahoo toolbars, and desktop search programs.  Disable these programs one at a time.

3. If no joy, create a new Thunderbird profile.
http://www.mozilla.org/support/thunderbird/profi

4. Run Thunderbird Standard Diagnostics
http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird

Hope this helps!
war1
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sda100Commented:
Hi there,

Are you using IMAP or POP3?
Is it all folders, or just one or some?

Have you tried right-clicking the affected folder(s), and choosing "Properties", then "Rebuild Index" from the "General Information" tab?

Steve :)
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ITWizInCanadaAuthor Commented:
I'm talking about messages. It does it for any message I attempt to delete.
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war1Commented:
ITWizInCanada, have you tried the steps that I posted?
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ITWizInCanadaAuthor Commented:
yes, it doesn't work
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war1Commented:
Creating a new Thunderbird profile does not fix the problem?
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sda100Commented:
ITWizInCanada - I know you're talking about messages, but Thunderbird stores all messages in each folder, in two files.  The data file contains the complete messages, and the other - the index file contains basic information about each message and where to find it in the data file.  When you delete a message, only the index file is updated - the message stays in the data file until you "compact" folders.  If you have a corrupted index file, this might be an issue - alternatively try compacting your folders.

I'm not saying this is the problem/answer, but it's something you can try.

Steve
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ITWizInCanadaAuthor Commented:
Didn't really fix my problem but the info was helpful.
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war1Commented:
ITWizinCanada,

Creating a new Thunderbird profile does not fix the problem?
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sda100Commented:
ITWizinCanada,

I appreciate the points - thank you, but if my solution didn't solve your problem it's probably best to get the answer recinded, otherwise other people will be expecting it to work for them when they find this question.

Can you clarify if my solution worked, or if it didn't - in what way the solution was helpful?

Cheers mate,
Steve :)
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