Blackberry keeps call 911 by mistake

Posted on 2008-11-13
Last Modified: 2012-05-05
When the BB is locked the users keeps calling 911 in error while the device is in his pocket.
Is there a way to change the "Emergency Call" to another number so that the call fails?
Question by:CSTAR05
    LVL 7

    Expert Comment

    Presumably the keypad is locked, but user does not have a case?

    Most phones allow you to dial the emergency number even when the keypad is locked.

    You'll need to get the holster/or case for it so it is not accidentally touched.

    Failing that, put it in standby when in pocket.
    LVL 8

    Expert Comment

    LVL 8

    Expert Comment

    LVL 1

    Author Comment

    Thanks aherps.  This user has the case/holster.  He refuses to use it.  
    LVL 7

    Expert Comment

    Well have them put the handset into standby mode.

    You can still receive calls whilst in this mode - but the keypad will not be able to dial 911
    LVL 11

    Accepted Solution

    You should be able to go to the Security Options on the device, then go to General Settings. An option is there on my device called "Allow Emergency Call when locked" or something like that.

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