Gateway CX210S Won't Boot

Posted on 2008-11-13
Medium Priority
Last Modified: 2016-02-11
Im an IT Tech working on a Gateway Tablet PC CX210S
Serial #003862273

The unit hangs during boot.
I replaced the hard drive and tried using system restore discs but the unit goes thru restore process and keeps recirculating back to the restore start screen.
This happens over and over again.

Can someone provide me with some technical support for this unit?

I tried calling the 800-846-2301 & 877-485-1464 numbers and they say they cannot help due to bankruptcy situation.
Question by:rickpary
  • 4
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LVL 27

Expert Comment

ID: 22955330
I've seen this happen with hard drives that aren't configured properly in the BIOS. Have you checked your BIOS hard drive settings as they pertain to the hard drive?

Author Comment

ID: 22955563
Can you be more specific?
Its a SATA drive and theres really not much you can do for that...

Author Comment

ID: 22955569
It happens with OEM hard drive or new hard drive.
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LVL 27

Expert Comment

ID: 22956404
If the drive is SATA then you will need to download the SATA drivers for your hard drive. During the setup or restore phase on the bottom of your screen you should see (very briefly) an option to select F6 to install manufacturer drivers. This happens just after the setup or restore starts and it is very quick. If you are presented with this option you can then insert your floppy or media that contains the SATA drivers. When prompted simply select the correct location and driver.

Author Comment

ID: 22956610
it doesnt get that far.
I cant get past the revolving system restore start screen.
No matter what I do it goes thru the restore then back to restore start screen.
Its like the MB is trashed...

LVL 31

Expert Comment

ID: 22958687
Try to run the unit off a live CD (e.g. Knoppix; Ubuntu). If it runs, it isn't a mobo issue, probably. Youu can leave the HD out. Try running a memory testing utility also; the UBCD is a good thing to have around.

Are all peripherals removed, like PC-Cards, external mouse etc?

Accepted Solution

rickpary earned 0 total points
ID: 23096307
I received an email from them stating the following:
I have returned the unit as not repairable.
None of the above worked.
Thank You for your help.

Dear valued customer,

Thank you for your recent request regarding the status of your warranty. We are still in the initial stages of the bankruptcy process. We will provide additional updates as they become available.

We appreciate your patience and continued support during this transition.

Warranty Department
MPC Computers

Fax: 208.898.2370

MPC Computers
906 E. Karcher Road
Nampa, ID 83687

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