Only getting size exceeds limit on one user

I am getting this message on one client's machine. I have checked the limits on his account and they are all set to use default. The defaluts are all set to no limit.  I can attach the same files on other user's systems and it works fine. I have thought about creating a new mailbox for this user, but would like to know whay this is happening before I go that far.
rrrrrayAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ashwynrCommented:
* If its working fine for the same user on another computer then it surely must be an issue with this users Outlook profile on the affected machine.
* You could ask this user to access his mailbox from the same machine from OWA (Outlook Web Access) and try attaching files and sending it.
* If it works fine from OWA and not Outlook client then check to see if users Outlook is set to use cached exchange mode.
Outlook>Tools>Email Accounts>Next>Change>

* If it is using Cached Exchange Mode then un-check that option and restart Outlook and see if that works fine
* If this still fails then re-create that users Outlook profile on the same mailbox.

Let us know if this doesn't work.

#wyn
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tenaj-207Commented:
How long ago did you make the change to the size limitations?

When you make a change to the size limitations it can take a while to implement.  I've had to wait 6 hours before the settings took effect.  You could probably force them by restarting the services or the server, but that's often inconvenient.

Besides that confirm that it's a server issue not an outlook issue by sending the same attachment though OWA.

-tenaj
0
rrrrrayAuthor Commented:
In answer to #wyn
Trying OWA was my next move, but I can't get on the user system right now. Thanks for the tip on the Cached exchange mode.

In answer to tenaj
This exchange server has been online for about 6 weeks with no limits. There is only one server in the OU
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

ashwynrCommented:
Give that a go and see how it works out. If nothing then at least will help us to narrow down to the root cause.
Let us know with your findings on this.

#wyn
0
rrrrrayAuthor Commented:
I had the user log onto another system and create a profile there. They were able to attach multiple files totaling approx. 30 Mb. I then removed thier old Outlook profile on there system and created a new one for them. Everything is working fine now.  Thanks for your help.
0
rrrrrayAuthor Commented:
Deleting and re-creating the Outlook profile fixed the problem. Thanks for the help
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.