Only getting size exceeds limit on one user

Posted on 2008-11-13
Last Modified: 2012-05-05
I am getting this message on one client's machine. I have checked the limits on his account and they are all set to use default. The defaluts are all set to no limit.  I can attach the same files on other user's systems and it works fine. I have thought about creating a new mailbox for this user, but would like to know whay this is happening before I go that far.
Question by:rrrrray
    LVL 13

    Accepted Solution

    * If its working fine for the same user on another computer then it surely must be an issue with this users Outlook profile on the affected machine.
    * You could ask this user to access his mailbox from the same machine from OWA (Outlook Web Access) and try attaching files and sending it.
    * If it works fine from OWA and not Outlook client then check to see if users Outlook is set to use cached exchange mode.
    Outlook>Tools>Email Accounts>Next>Change>

    * If it is using Cached Exchange Mode then un-check that option and restart Outlook and see if that works fine
    * If this still fails then re-create that users Outlook profile on the same mailbox.

    Let us know if this doesn't work.

    LVL 15

    Expert Comment

    How long ago did you make the change to the size limitations?

    When you make a change to the size limitations it can take a while to implement.  I've had to wait 6 hours before the settings took effect.  You could probably force them by restarting the services or the server, but that's often inconvenient.

    Besides that confirm that it's a server issue not an outlook issue by sending the same attachment though OWA.


    Author Comment

    In answer to #wyn
    Trying OWA was my next move, but I can't get on the user system right now. Thanks for the tip on the Cached exchange mode.

    In answer to tenaj
    This exchange server has been online for about 6 weeks with no limits. There is only one server in the OU
    LVL 13

    Expert Comment

    Give that a go and see how it works out. If nothing then at least will help us to narrow down to the root cause.
    Let us know with your findings on this.


    Author Closing Comment

    I had the user log onto another system and create a profile there. They were able to attach multiple files totaling approx. 30 Mb. I then removed thier old Outlook profile on there system and created a new one for them. Everything is working fine now.  Thanks for your help.

    Author Comment

    Deleting and re-creating the Outlook profile fixed the problem. Thanks for the help

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