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Only getting size exceeds limit on one user

I am getting this message on one client's machine. I have checked the limits on his account and they are all set to use default. The defaluts are all set to no limit.  I can attach the same files on other user's systems and it works fine. I have thought about creating a new mailbox for this user, but would like to know whay this is happening before I go that far.
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rrrrray
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rrrrray
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1 Solution
 
ashwynrCommented:
* If its working fine for the same user on another computer then it surely must be an issue with this users Outlook profile on the affected machine.
* You could ask this user to access his mailbox from the same machine from OWA (Outlook Web Access) and try attaching files and sending it.
* If it works fine from OWA and not Outlook client then check to see if users Outlook is set to use cached exchange mode.
Outlook>Tools>Email Accounts>Next>Change>

* If it is using Cached Exchange Mode then un-check that option and restart Outlook and see if that works fine
* If this still fails then re-create that users Outlook profile on the same mailbox.

Let us know if this doesn't work.

#wyn
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tenaj-207Commented:
How long ago did you make the change to the size limitations?

When you make a change to the size limitations it can take a while to implement.  I've had to wait 6 hours before the settings took effect.  You could probably force them by restarting the services or the server, but that's often inconvenient.

Besides that confirm that it's a server issue not an outlook issue by sending the same attachment though OWA.

-tenaj
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rrrrrayAuthor Commented:
In answer to #wyn
Trying OWA was my next move, but I can't get on the user system right now. Thanks for the tip on the Cached exchange mode.

In answer to tenaj
This exchange server has been online for about 6 weeks with no limits. There is only one server in the OU
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ashwynrCommented:
Give that a go and see how it works out. If nothing then at least will help us to narrow down to the root cause.
Let us know with your findings on this.

#wyn
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rrrrrayAuthor Commented:
I had the user log onto another system and create a profile there. They were able to attach multiple files totaling approx. 30 Mb. I then removed thier old Outlook profile on there system and created a new one for them. Everything is working fine now.  Thanks for your help.
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rrrrrayAuthor Commented:
Deleting and re-creating the Outlook profile fixed the problem. Thanks for the help
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