Link to home
Start Free TrialLog in
Avatar of rrrrray
rrrrray

asked on

Only getting size exceeds limit on one user

I am getting this message on one client's machine. I have checked the limits on his account and they are all set to use default. The defaluts are all set to no limit.  I can attach the same files on other user's systems and it works fine. I have thought about creating a new mailbox for this user, but would like to know whay this is happening before I go that far.
ASKER CERTIFIED SOLUTION
Avatar of ashwynr
ashwynr
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of tenaj-207
How long ago did you make the change to the size limitations?

When you make a change to the size limitations it can take a while to implement.  I've had to wait 6 hours before the settings took effect.  You could probably force them by restarting the services or the server, but that's often inconvenient.

Besides that confirm that it's a server issue not an outlook issue by sending the same attachment though OWA.

-tenaj
Avatar of rrrrray
rrrrray

ASKER

In answer to #wyn
Trying OWA was my next move, but I can't get on the user system right now. Thanks for the tip on the Cached exchange mode.

In answer to tenaj
This exchange server has been online for about 6 weeks with no limits. There is only one server in the OU
Give that a go and see how it works out. If nothing then at least will help us to narrow down to the root cause.
Let us know with your findings on this.

#wyn
Avatar of rrrrray

ASKER

I had the user log onto another system and create a profile there. They were able to attach multiple files totaling approx. 30 Mb. I then removed thier old Outlook profile on there system and created a new one for them. Everything is working fine now.  Thanks for your help.
Avatar of rrrrray

ASKER

Deleting and re-creating the Outlook profile fixed the problem. Thanks for the help