I was asked to create a rule for a user that does not have a company phone. User wants an alert sent via MMS txt to the phone whenever a member of the Administrative team sends said user an email. There is an option for this in Outlook 2007 rules and alerts, but when the rule is setup it doesn't send to the phone. I have made sure that the address is right, and the phone will receive email to txt.
Question: Do I need to create a contact in AD for this to work or is there a trick to getting it to work?