Outlook/Exchange 2003, Blackberry: messages being resent and messages in outbox but being sent.
Posted on 2008-11-13
We have a user that suddenly sent out about 280 e-mails, from recent to over 2 years old. This happened on more than one occasion when we rebooted the 2003 Exchange SP2 server. We have 9 other users that are experiencing absolutely no problems.
We have uninstalled and reinstalled Office 2003 on his laptop. We also thought it could be his Blackberry so we completely removed him from BES Pro Server and wiped and reset the hand held device.
We opened a ticket with Blackberry and worked through some issues with settings in BES & on the Blackberry but at this point they are pointing to Outlook or our Exchange server. Blackberry had me turn his Cached Exchange Mode off in Outlook and the 280 messages appeared in his outbox but were not sent.
Now when the user sends e-mail from his Blackberry or from Outlook they all show up in his outbox. These messages are actually sent yet they dont go into the sent items folder they just stay in the Outbox.
Ive read that creating a new account in Outlook without deleting the old one could solve the problem but I dont know how to do this or if the user will be able to continue to work. Is it ok to import his .pst files into the new account?
Should I completely remove him from Exchange? Can I do that without affecting his Active Directory account?
Having these messages being resent is causing real problems for the user and our clients.
Any assistance with this is greatly appreciated!!!