Alert Email will not send

I've configured backup exec to sound out email alerts when a job fails. However, the email is never sent. Even when I send a test within backup exec, it doesn't arrive. I have it configured the same way on several other clients and it works fine with the other clients. What could be preventing the alerts from being sent out? Also, backup exec is on the same server as exchange. I also looked at some of the more obvious things like spam filters etc. Thanks.
StarfishTechAsked:
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dmbgoCommented:
Hi,
Are you using SMTP to send the alerts? If you are using MAPI you will need Outlook installed on the server as well. I think you should check the configuration tabs for the mail server setup as well Tools -> notification -> configuration properties
I hope this helps

Dave.
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WakaMangCommented:
Keep in mind that installing outlook on the same server where Exchange 2003 resides is not a supported configuration because outlook will lock dll's that are needed for Exchange 2003.

Is the Symantec software on the same server as Exchange 2003, if is is on another server than you need to allow that server to relay on the virtual SMTP server on that Exchange 2003 server.

Exchange System Manager > Administrative Groups > Servers > Exchange server > Protocols > SMTP > Virtual SMTP Server > Properties > Access > Relay
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WakaMangCommented:
Didn't read the post right:
Is the Symantec software on the same server as Exchange 2003, if is is on another server than you need to allow that server to relay on the virtual SMTP server on that Exchange 2003 server.

Exchange System Manager > Administrative Groups > Servers > Exchange server > Protocols > SMTP > Virtual SMTP Server > Properties > Access > Relay

Maybe you can check out the next link:
http://seer.support.veritas.com/docs/282931.htm

Voor configuring MAPI in Backup Exec goto:
1. Tools - Email and Pager notification  Tab: IMAP
2. Select the enable box
3. Configure MAPI server:: localhost
4. Configura mailbox as display name ftom the sender
5. Goto to the Job > Properties > Notifications > Add > Person
6. Tab: MAPI; here the same name as you confgirured in the other mapi setting



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StarfishTechAuthor Commented:
Symantec is running on the same server as the exchange. I do have it configured to use SMTP. I take it that you don't need to set up relaying when the application is on the same server.
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WakaMangCommented:
When it is on the same server you don't need to configure it, although it sometimes will work when you add localhost(127.0.0.1) to the relay list.

Did you followed my instructions in my last post about imf and mapi?
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StarfishTechAuthor Commented:
OK, well I just configured it to use IMAP and it works. No clue as to why IMAP works and SMTP doesn't but I guess this configuration is ok. Is there any reason why SMTP doesn't work but IMAP does?
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WakaMangCommented:
Did some research on the internet and it seems somekind of bug ore something.

From what I have read in all posts related, Symantec is non responsive for a solution.
Posts on symantec  have been closed with no response to questions.
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honmapogCommented:
I'm fairly sure this is not a bug. Most likely a change of settings in your mail application or antivirus/antispam will make this work. McAfee antivirus is notorious for this. It has an option to disable mass mailing worms, which will block sending of SMTP email: http://seer.entsupport.symantec.com/docs/277305.htm

To troubleshoot, test sending email manually using telnet. See http://seer.entsupport.symantec.com/docs/252098.htm
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