Problems with hyperlink  most properly DNS related

Posted on 2008-11-14
Last Modified: 2012-06-21
Hi Experts,

I have some XP clients that cant open some hyperlinks from Outlook. The traditional link \\server\shares\folder\file.doc displays the following:
Cannot find file \\server\shares\folder\file.doc. Make sure the path or Internet address is correct.

When sending out a new hyperlink with IP \\\shares\folder\file.doc there no problem.

The above looks DNS related. But how to locate and fix this?

Thanks in advance.
Question by:dsl77
    LVL 9

    Expert Comment

    It might be worth cjecking your NetBIOS config.

    the \\servername is resolved by NetBIOS. You should be able to ping servername from the command prompt, but I suspect you can't. It would seem from this that you have either a local firewall that is blocking NetBIOS resolution for local traffic or that you have NetBIOS over TCP/IP disabled.
    LVL 97

    Accepted Solution

    Hello dsl77,

    1. Clear your DNS cache.  Go to Start > Run and type CMD
    and hit OK.
    At the command prompt, type ipconfig /flushDNS
    and hit OK.

    2. If no joy, try this fix here

    3. Run this Links Diagnostics

    Hope this helps!

    Author Comment

    Hi war1,

    The "Run this Links Diagnostics" part solved the issue.

    Thanks mate!
    LVL 97

    Expert Comment

    You are welcome, :dsl77!

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