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Outlook 2007 Rules don't work properly. HELP.

Posted on 2008-11-14
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Last Modified: 2012-05-05
Hi all,

On Outlook 2007, I'm having problems with mailings lists configurations. What I want is to have, for each mailinglist that I subscribe, a specific folder that contains all messages from that mailing list. Simple hm?
Not quite... :(


WHAT HAS BEEN DONE?
For doing this I have create a rule like:
1)Apply this rule after the message arrives
2)through the pop.gmail.com account
3)and with [css-d] in the subject
4)and on this machine only
5)move it to the Mailing-List CSS-Discuss folder (note: I have move and not copy, because the "move" actually, copies. If I chose copy Outlook does nothing :s)
6)and delete it (so he can delete the message on the inbox. Why do I need this delete here? Because, he does not properly move the messages, he copies, so, I have to delete the remaining on the inbox after the message has been copy to his specific folder (in this case: Mailing-List CSS-Discuss folder).

WHY THIS RULE SHOULD WORK:
However, despite the fact that this same rule works (I only change the destination folder of the messages) for another mailing list on my outlook 2007, this does NOT work properly for a couple of other mailing lists.


WHAT ARE THE SIMPTOMS?
The messages on the Inbox dont get deleted. So I have always a duplicate, one on the Inbox, another on the specific mailing list folder. Since the mailing list as, more or less, 50 to 100 e-mail per day basis... :s

QUESTIONS:
How can I write a proper rule that actually works?
How can I delete automatically the messages that are received on my Inbox and that are copied to a specific folder?



Hope someone can help me with this :(((

Kind regards,
Márcio
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Comment
Question by:oikram
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7 Comments
 
LVL 11

Assisted Solution

by:DavidT543
DavidT543 earned 1600 total points
ID: 22958850
It sounds like a permissions issue with the inbox. Do you have full owner permissions on the inbox? Are you using information rights management which might stop the messages being copied and/or deleted? Could there be another reason why the messages might be marked to stop them being copied or deleted?
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Author Comment

by:oikram
ID: 22958962
Do you have full owner permissions on the inbox?
I believe yes. Where can we see that information?

Are you using information rights management which might stop the messages being copied and/or deleted?
I believe not. I don't even know what a "information rights management" is. :)

Could there be another reason why the messages might be marked to stop them being copied or deleted?"
I believe not.


:((
0
 

Author Comment

by:oikram
ID: 22958991
Ok... I believe I have no user restrictions. This is a solo machine and I'm the admin user.

However, in outlook we have "receive" and "send" folders by default. Well, I do have a rule that transfers all the messages that go to "receive" from pop.gmail.com, and it says:

Apply this rule after the message arrives
throught the pop.gmail.com account
and on this machine only
move it to Gmail Account folder


However, this rules commes BEFORE the rules like the one I've state before. Could this be the problem?
Could it be a Run rules order problem?


Thanks in advance,
Márcio
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LVL 11

Expert Comment

by:DavidT543
ID: 22959053
Yes - I would only have one rule which is going to move emails which applies to any particular group of emails.
You can set up one rule with an exception (don't do it if subject contains css-d) the other rule with specific (only do it if subject contains css-d)

That way you won't get conflicted
0
 

Author Comment

by:oikram
ID: 22959130
Ok. My Tree folder is something like this:

Send
Receive
Gmail Account
  - Mailing list CSS-Discuss
  - Mailing list RIA.pt
  - Mailing list Etic
Other Account

All my mailing list accounts are associated with pop.gmail.com account:

I don't quite understand this:
"I would only have one rule which is going to move emails which applies to any particular group of emails."

So, you are telling me that this possible using only one rule?

Apply this rule after the message arrives
throught the pop.gmail.com account
and on this machine only
and with [css-d] in the subject
move it to CSS-Discuss Folder folder
and from ria_pt@googlegroups.com
move it to RIA.pt folder
and from etic@googlegroups.com
move it to Etic folder


Something like this? Would something like this work better?


Thanks in advance once again.




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LVL 11

Expert Comment

by:DavidT543
ID: 22960193
No - you still need more than one rule. Just make your generic gmail rule more specific. I think it is conflicing with your other rules. So make sure it does not apply if another rule will apply.

ie re: Your comment:
Well, I do have a rule that transfers all the messages that go to "receive" from pop.gmail.com, and it says:

Apply this rule after the message arrives
throught the pop.gmail.com account
and on this machine only
move it to Gmail Account folder


make this rule:
Apply this rule after the message arrives
throught the pop.gmail.com account
except if there is "[css-d] in the subject... or [XXXX] in the subject or [YYYY] in the subject
and on this machine only
move it to Gmail Account folder
0
 

Accepted Solution

by:
oikram earned 0 total points
ID: 22967125
Thanks a lot for your replys. Actually I have only move up and down the rules, and it worked very nice. :)
First I put the rules that copy the messages to specific folders and delete one of the copies on top. Then I apply the rule that transfer the messagens for the main mail acount folder.

Your solution seems more elegant BUT i haven't found any "except if" clause. Anyway, was your reply that make think about it so, thanks a lot.


Kind regards,
Márcio

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