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Internet Explorer says page cannot be displayed intermittently

Posted on 2008-11-14
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Last Modified: 2013-12-08
On a client machine that has Windows XP SP3, the IE browser says the page cannot be displayed intermittently.  We have updated the IE version, ran repairs on it, searched for viruses and spyware, done restores, repaired the network connection, deleted and reinstalled the network connection but we are still having the same issue.  It seems like every other website will not display.  Any assistance offered would be greatly appreciated.  
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Question by:regsamp
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AdnanKurtovic earned 680 total points
ID: 22958865
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by:onlico
onlico earned 660 total points
ID: 22958912
We've seen this randomly with some "legitimate" IE add-ons recently. Firstly, delete the SIGNUP folder within \Program Files\Internet Explorer\. Then restore IE's settings using the Tools > Internet Options > Advanced dialog box.
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by:regsamp
ID: 22959016
Did this: http://support.microsoft.com/kb/326155
http://support.microsoft.com/kb/293402
http://www.tiscali.co.uk/help/broadband/nowebpage.html

And did this:
Firstly, delete the SIGNUP folder within \Program Files\Internet Explorer\. Then restore IE's settings using the Tools > Internet Options > Advanced dialog box.

But unfortunately still having the same issue.  
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Author Comment

by:regsamp
ID: 22960389
Looks like it may be the Go.Google redirect virus.  Trying the suggested malware remover now.  
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by:originalbiffmalibu
originalbiffmalibu earned 660 total points
ID: 22960976
Here is my standard procedure to remove any malware from the system.  I would save it to a flashdrive because there is a recent virus out there that restricts the use of your CD drive.  Here is what to download:

Combofix (bleepingcomputer.com)
Smitfraudfix (search google)
superantispyware (superantispyware.com)
spybot search and destroy (safer-networking.org)
antivir  (free-av.com)

After the first screen that identifies your PC manufacturer and specs, windows will begin to load.  Before it loads, hit the F8 key repeatedly until you are presented with a boot menu.  You wish to boot to safe mode with networking.  This will allow you to update some of the software.  Windows installer doesn't work in safe mode so you can only run some of the software here.  Please install/run Combofix first.  When that has completed and while still in safe mode, install spybot S&D and update it.  Also run Smitfraudfix while in safe mode.  Smitfraud also offers a DNS hijack fix on its menu, run that as well.

Once those have all run successfully, you should be able to boot into windows the regular way and install anti-vir and superantispyware.  Update and run these as well.  SAS has a menu called "tools" that has reset procedures for IE and windows you may look at.  After that, you should be clean, if not, let me know and I'll point you to further procedures.
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Author Comment

by:regsamp
ID: 22961723
I got it removed with the Malware Antibytes program.  Thanks everyone.  
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