?
Solved

Please Correct Your Exchange Server Credentials Every Few Hours

Posted on 2008-11-14
8
Medium Priority
?
1,297 Views
Last Modified: 2012-05-05
We're running Exchange Server 2003 SP2 and publishing OWA and Exchange ActiveSync through ISA.  I just upgraded from ISA 2004 to ISA 2006 yesterday and since the upgrade, on my Windows Mobile device, every few hours I'm prompted to re-enter my credentials with "Please Correct Your Exchange Server Credentials".  I can successfully enter my credentials when prompted and my device the successfully syncs for a few hours after which I'm prompted again.  This didn't happen under ISA 2004; it just started happening yesterday under ISA 2006.  How do I correct this?
0
Comment
Question by:karinerivet
  • 6
  • 2
8 Comments
 
LVL 19

Expert Comment

by:MrLonandB
ID: 22961105
You probably have, but just checking: Have you reset the mobile device...re-entering your credentials in the setup?
0
 

Author Comment

by:karinerivet
ID: 22961224
If you're asking if I wiped my device and set it up again the answer is no because everything was working fine under ISA 2004.  I haven't changed anything on my device; I just upgraded the ISA server from 2004 to 2006.
0
 

Author Comment

by:karinerivet
ID: 22962088
I just completed a wipe and reload of my device and the same problem persists.  Additionally, it appears that the prompt doesn't come up every few hours, but rather after any time that the data connection to Exchange ActiveSync is ended, i.e. if I use Internet Explorer, if I use Live Search, etc.  Once the data connection to Exchange ActiveSync is ended, the next time that my device attempts to sync email, etc. it prompts me to enter my password.  Again this problem only started happening yesterday after I upgraded ISA from 2004 to 2006.  How do I fix this?
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 19

Expert Comment

by:MrLonandB
ID: 22962926
If you look at the Event Viewer on both the Exchange and ISA Server...do you see any authentication errors or sync errors at the time when you are loosing your connection?
0
 

Author Comment

by:karinerivet
ID: 22962953
I checked both the event log and the application log on both the ISA and the Exchange servers and there are no errors.
0
 

Author Comment

by:karinerivet
ID: 22963352
I may have resolved the issue by setting Authentication Delegation from Basic to No Delegation, But Client May Authenticate Directly.  I'll report back when I know for certain.
0
 

Author Comment

by:karinerivet
ID: 22964093
That didn't work either so I reverted it back, but I just found another setting that may work...  I disabled "Apply session timeout to non-browser clients".  I'll report back again when I know for certain.
0
 

Accepted Solution

by:
karinerivet earned 0 total points
ID: 22975980
Disabling "Apply session timeout to non-browser clients" did fix the problem.
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to effectively resolve the number one email related issue received by helpdesks.
In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
This video discusses moving either the default database or any database to a new volume.
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses
Course of the Month16 days, 17 hours left to enroll

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question