Exchange 2007 Message Records Management

Posted on 2008-11-14
Last Modified: 2013-11-30
Following the MS TechNet article below, I setup "managed content settings" to delete items in a users "Deleted Items" folder of Outlook 2007. Items that are older than 30 days. I scheduled the server to run its policies over night, but when I came in this morning, I still had old emails in my Deleted Items folder, back from June, July, August, etc. The goal is to look into the Deleted Items folder and see the latest email of 10/14/2008. Did I do something wrong

Thanks to all in advance. All ideas are welcome.

Please see pictures below.
Question by:pzozulka
    LVL 24

    Assisted Solution

    You need to customize as to when to run MRM and start the managed folder assistant using Powershell.
    LVL 8

    Author Comment

    Since the morning I had the Managed Folder Assistant scheduled to run the whole Friday, I don't know if it did or not or whether ti was processing other mailboxes, but after reading the article you sent me I did this in the Powershell:
    Start-ManagedFolderAssistant -Mailbox Domain\Username

    Results: Since the morning, my Deleted Items folder has not deleted any items
    And since running that command in Powershell, 20 min later, still nothing. How long does this process take?
    LVL 8

    Author Comment

    And this appears in the event log:

    Event Type:      Information
    Event Source:      MSExchange Assistants
    Event Category:      Assistants
    Event ID:      9022
    Date:            11/17/2008
    Time:            9:06:11 AM
    User:            N/A
    Computer:      SERVER
    Service MSExchangeMailboxAssistants. Managed Folder Mailbox Assistant for database First Storage Group/Mailbox Database (76a93654-c33b-4dc1-863f-25dd1483451a) has finished an on-demand request. 1 out of 1 mailboxes were successfully processed.  0 mailboxes were skipped due to errors.

    For more information, see Help and Support Center at
    LVL 8

    Accepted Solution

    Nothing was happening because I set the retention period of 30 days from the day "Item is moved to the folder". This counter starts from the day the setting is set. So even if you have emails that have been sitting around in the deleted items folder for over a year. Using the settings above, they would only be deleted in 30 days. So instead, I changed the "Retention period starts" to the time of delivery.

    Immediately everything older than 30 days was deleted.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Free Trending Threat Insights Every Day

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    Suggested Solutions

    Find out how to use dynamic social media in email signatures with this top 10 DOs & DON’Ts.
    Use email signature images to promote corporate certifications and industry awards.
    In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    8 Experts available now in Live!

    Get 1:1 Help Now