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Exchange 2007 Message Records Management

Posted on 2008-11-14
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Following the MS TechNet article below, I setup "managed content settings" to delete items in a users "Deleted Items" folder of Outlook 2007. Items that are older than 30 days. I scheduled the server to run its policies over night, but when I came in this morning, I still had old emails in my Deleted Items folder, back from June, July, August, etc. The goal is to look into the Deleted Items folder and see the latest email of 10/14/2008. Did I do something wrong

Thanks to all in advance. All ideas are welcome.

http://technet.microsoft.com/en-us/library/bb123548.aspx

Please see pictures below.
Organization-Config.bmp
Mailbox-Policy.bmp
Mailbox-Settings.bmp
Content-Settings.bmp
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Question by:pzozulka
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by:Rajith Enchiparambil
Rajith Enchiparambil earned 1000 total points
ID: 22964454
You need to customize as to when to run MRM and start the managed folder assistant using Powershell.

http://technet.microsoft.com/en-us/library/bb123958.aspx
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Author Comment

by:pzozulka
ID: 22964939
Since the morning I had the Managed Folder Assistant scheduled to run the whole Friday, I don't know if it did or not or whether ti was processing other mailboxes, but after reading the article you sent me I did this in the Powershell:
Start-ManagedFolderAssistant -Mailbox Domain\Username

Results: Since the morning, my Deleted Items folder has not deleted any items
And since running that command in Powershell, 20 min later, still nothing. How long does this process take?
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Author Comment

by:pzozulka
ID: 22977288
And this appears in the event log:

Event Type:      Information
Event Source:      MSExchange Assistants
Event Category:      Assistants
Event ID:      9022
Date:            11/17/2008
Time:            9:06:11 AM
User:            N/A
Computer:      SERVER
Description:
Service MSExchangeMailboxAssistants. Managed Folder Mailbox Assistant for database First Storage Group/Mailbox Database (76a93654-c33b-4dc1-863f-25dd1483451a) has finished an on-demand request. 1 out of 1 mailboxes were successfully processed.  0 mailboxes were skipped due to errors.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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pzozulka earned 0 total points
ID: 22980230
Nothing was happening because I set the retention period of 30 days from the day "Item is moved to the folder". This counter starts from the day the setting is set. So even if you have emails that have been sitting around in the deleted items folder for over a year. Using the settings above, they would only be deleted in 30 days. So instead, I changed the "Retention period starts" to the time of delivery.

Immediately everything older than 30 days was deleted.
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