Trouble opening attachments in outlook

I have a client that is having issues opening a message sent to her in outlook, any other user in the office can open these attachments just fine, it is only this one person.  She used to be able to open them as well.  Error is - If someone gets a fax and forwards it to me I cannot open it. I get a Microsoft Office Outlook error as follows: Cant create file: Message.pdf. Right-Click the folder you want to create the file in, and then click Properties in the shortcut menu to check your permissions for the folder.
xplit871Asked:
Who is Participating?
 
war1Connect With a Mentor Commented:
Hello xplit871,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

Hope this helps!
war1
0
 
Shanmuga SundaramDirector of Software EngineeringCommented:
Find the folder that outlook is using for its temp directory and clear it out.
 Create a new temp folder for outlook.
 or please refer this link

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1541173&SiteID=17
0
 
stehardy88Commented:
Clearing the temporary files should work. If not  then you can recreate the users profile (rename the old profile to username.bak or something simular) and then set back up again, this should resolve the problem.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.