Trouble opening attachments in outlook

Posted on 2008-11-14
Last Modified: 2012-08-13
I have a client that is having issues opening a message sent to her in outlook, any other user in the office can open these attachments just fine, it is only this one person.  She used to be able to open them as well.  Error is - If someone gets a fax and forwards it to me I cannot open it. I get a Microsoft Office Outlook error as follows: Cant create file: Message.pdf. Right-Click the folder you want to create the file in, and then click Properties in the shortcut menu to check your permissions for the folder.
Question by:xplit871
    LVL 17

    Expert Comment

    by:Shanmuga Sundaram
    Find the folder that outlook is using for its temp directory and clear it out.
     Create a new temp folder for outlook.
     or please refer this link
    LVL 97

    Accepted Solution

    Hello xplit871,

    The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files

    In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

    Hope this helps!
    LVL 8

    Expert Comment

    Clearing the temporary files should work. If not  then you can recreate the users profile (rename the old profile to username.bak or something simular) and then set back up again, this should resolve the problem.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Free Trending Threat Insights Every Day

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
    Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
    This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
    The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now