I have a client that is having issues opening a message sent to her in outlook, any other user in the office can open these attachments just fine, it is only this one person. She used to be able to open them as well. Error is - If someone gets a fax and forwards it to me I cannot open it. I get a Microsoft Office Outlook error as follows: Cant create file: Message.pdf. Right-Click the folder you want to create the file in, and then click Properties in the shortcut menu to check your permissions for the folder.