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How do I disable Junk E-mail Lists filter on the Exchange 2003 Server?

Posted on 2008-11-14
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Last Modified: 2012-05-05
Hi Experts,
The message error pops up every 5 minutes informing as follows:

"Unable to add to the server Junk E-mail Lists, you are over the size on the server. The Junk Email Filter on the server will be disabled until your Junk E-mail Lists have been reduced to the size allowed on the server.
Would you like to manage your Junk E-mail Lists now?

I don't have any addresses on the list, tried to disable it in OWA, no filtering rules set on the server.
It occurs almost everyone in the network.

Any ideas please?

It's occurring in Outlook 2003 and 2007. Mail server is Exchange 2003 SP2.
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Question by:kshych
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LVL 32

Expert Comment

by:gupnit
ID: 22962222
Hi,
This error mesage is due to fact that on your Outlook Junk Email option you have exceeded the limit. See per user there is a limit of how many e-mails you can configure in your Junk email. You got to check that list and see if some can be removed
Here are links to guide you:
Let me know
Thanks
Nitin Gupta (gupnit)
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Author Comment

by:kshych
ID: 22962648
I did check that list and there is nothing. Could it be that this list can be kept somewhere in the server?
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Accepted Solution

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gupnit earned 2000 total points
ID: 22962696
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LVL 32

Expert Comment

by:gupnit
ID: 22962713
Hi,
I would also be tempted to say that you might have loads of rules.
Try deleting a few and then check
Thanks
Nitin
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Author Comment

by:kshych
ID: 22963031
There is no rules and no blocked addresses. Completely empty. Both white and blacklist is empty.

How possibly can anything exceed the rules if there is none??
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LVL 32

Expert Comment

by:gupnit
ID: 22963129
Hi,
Where are you checking that....
Cheers
Nitin
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Author Comment

by:kshych
ID: 22963985
Outlook -> Options -> Preferences tab -> Junk E-mail Options.

So far I modified server registry from default 512k to 1024k. I have setup a copy of the mailbox affected user onto my laptop to monitor it.
Junk email protection is set to No Automatic Filtering. Actually I do have a number of Safe senders (14), Safe Recipients (2) and Blocked Users (1). In Safe Senders tab I have ticked Also trust email from my contacts. Number of contacts is near 10k. Could it affect functionality of mailbox?
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Expert Comment

by:gupnit
ID: 22964047
:-) I would say why do you need that....try removing that....not sure though !
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Author Comment

by:kshych
ID: 22964080
Well, I would answer that when you are dealing with a big number of contacts and an email is "a mission critical" than probably you wouldn't have to ask :)
Hope increasing default value by two will help.
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LVL 32

Expert Comment

by:gupnit
ID: 22965044
Well 10K personal contacts...I would not even dream of it. What is the GAL for, use PF otherwise....!
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Author Comment

by:kshych
ID: 22967989
What is PF anyways?
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LVL 32

Expert Comment

by:gupnit
ID: 22968008
Public Folders...
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Author Comment

by:kshych
ID: 22969069
Right. How do I that then?
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LVL 32

Expert Comment

by:gupnit
ID: 22970062
Here are step by stepp links for your refernce:
Well I would have recommened that we first concentrate on getting the previous issue resolved. Can you send me screenshots of what you are seeing in Junk mail in Outlook
Thanks
Nitin
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Author Closing Comment

by:kshych
ID: 31516884
Thank you for all your help. It turned out that this is related to the limit hidden in server' registry. After modifying from default 512k to 1024k my problem disappeared.  
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