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Blue screen of death when accessing www.hotmail.com

Posted on 2008-11-14
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Last Modified: 2012-05-05
I have 4 computers on our public library network that show a blue screen of death when accessing www.hotmail.com.  When you go to type in your username and password, the BSOD displays and the computer reboots.
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Question by:James Parsons
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Expert Comment

by:univision-computers
ID: 22963854
You have the hotmail virus!   .....Just kidding....

Anyway,
When you go to www.hotmail.com does your browser forward to this site?

http://login.live.com/login.srf?wa=wsignin1.0&rpsnv=10&ct=1226697606&rver=5.5.4177.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx%3Fn%3D636318893&id=64855

That is the site that my machine goes to when I hit www.hotmail.com.  Are you using Internet Explorer?  Maybe you can try Firefox?
Try hitting www.login.live.com directly and see if it still does it there.

That is really bizarre that your machines all blue screen on that site.  I have never seen more than one computer exhibit that behavior at a time.  Is there a chance that you have a virus infection?




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LVL 14

Expert Comment

by:dfxdeimos
ID: 22963871
So it is ONLY www.hotmail.com that causes the BSOD?

Also, it ONLY happens on these 4 computers (others in the SAME network work fine)?

What happens on those machines if you go to www.msn.com and click the "Sign In" link on the left side (it takes your same Hotmail Username/Password)?
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LVL 12

Expert Comment

by:Hugh Fraser
ID: 22963969
How about doing an "nslookup www.hotmail.com" to see where it points. You might be the victim of DNS poisoning if it doesn't resolve to something like:

mail.live.com has address 64.4.38.249
mail.live.com has address 65.55.130.121
mail.live.com has address 65.55.131.121
mail.live.com has address 65.55.132.121
mail.live.com has address 207.46.8.121
mail.live.com has address 207.46.8.249
mail.live.com has address 207.46.9.121
mail.live.com has address 207.46.9.249
mail.live.com has address 207.46.10.121
mail.live.com has address 207.46.10.249
mail.live.com has address 207.46.11.121
mail.live.com has address 207.46.11.249
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Author Comment

by:James Parsons
ID: 22964126
nslookup returned the correct results.  I haven't test with Firefox yet as these computers are only running IE as they are locked down with Windows Steady State for security purposes. Sophos Anitivirus hasn't picked up any viruses. I will try with different ways of getting to the login page and see what URL seems to cause it.
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Expert Comment

by:sk_raja_raja
ID: 22964465
1.Whats happening when you login with different user account on windows machine and try accesing hotmail.com ? Do you have all latest windows patches and updates

2.Try to scan your computer for spyware, www.superantispyware.com is a free good tool

3.Refer the previous EE posts for same kind of issue with www.hotmail.com,
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_20904353.html
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_20915610.html?qid=20915610
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LVL 27

Expert Comment

by:Jonvee
ID: 22966218
Conceivably it's virus or Malware.  On one of the computers you could try "Trend Micro's FREE online virus scanner":            
http://housecall.trendmicro.com/uk/
Ideal for scanning online, using "Safe Mode with networking".
       
Or Kaspersky free online virus scanner:
http://www.kaspersky.co.uk/virusscanner

Are there any reported errors in the Event viewer ?
Control Panel > Adminstrative Tools > Event Viewer > System > Event 1001.

Also there should be a dump of the state of your system at the time it crashed.
The dumps are normally located in c:\windows\minidump\    
or  %systemroot%\minidump\

It (or they) will contain information about the bugcheck that was generated.
Can you paste the latest dump(s) in the "Attach Code Snippet" box and i'll do an analysis.

You may need to disable auto restart:
Right click My Computer > Properties > Advanced > Startup and Recovery Settings and uncheck Automatically Restart.
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LVL 12

Expert Comment

by:John Griffith
ID: 22969963
What is the bugcheck from the BSOD?
e.g.. 0x0000000a (0x00.... - 4 parms inside parenthesis)
Is it just w/ hotmail?
 
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Accepted Solution

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James Parsons earned 0 total points
ID: 22976651
I updated the BIOS on these machines and reset all of the Internet Explorer web settings. This seems to have resolved the issue for now. Virus scans never produced a virus, nor did Spyware scans, so i don't thing it was malicious.
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LVL 27

Expert Comment

by:Jonvee
ID: 23000345
As you appear to have resolved your own problem you may wish to retrieve your points.  This you can do by clicking the 'Accept As Solution' button in your own comment.   Thank you.
"Closing Questions":
http://www.experts-exchange.com/help.jsp#hi333
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