Removable Drives Not Accessible - "Access is Denied"

Both of my removable drives have the red circle through them (see attached image).  When I click on the G:\ drive (a USB flash drive).  I got the error message "G:\ is not accessible.  Access is denied."

Any suggestions?

Thanks in advance!
ChrisIT ManagerAsked:
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If you have an Acer pc, this page might be your answer:
Try checking this out:
Instead of enabling this, try disabling it.
I hope this helps. Good luck.
Orcadian, any feedback?
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ChrisIT ManagerAuthor Commented:
LeeTutor - I tried the suggestions on the page you mentioned.  It looks like that would solve the problem.  However, when I tried to lock the drives (so that I could then unlock them) it asked for a password, which I didn't know.  It is a client's PC, so I will have to try to hunt down the password (or keep guessing) unless there is a way around the Acer password.  From what I've read, you have to take the PC to an authorized Acer shop to unlock it if you forget the password.  My client could buy a new PC for the time/expense it would take to do all that.

Thanks for your help.  Please let me know if you have any suggestions.
Haven't had any experience with Acer elock.  Here is a web page with a couple of suggestions:

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ChrisIT ManagerAuthor Commented:
That link had the answer!  This post did the trick:

"Stop the services for elock in msconfig after that restart your pc. go into disk management assign a letter to your cd-rom. After assigning the letter go into contolpanel add remove programes and uninstall elock in there."

Thanks LeeTutor!
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