Error when saving attachents from Outlook 2007 to network share xxx.doc busy, try again later

I have been experiencing this same issue with an Office 2007 user. There are two places that I have seen this issue arise and the tests that I have done. I have been looking for an issue for some time and am convinced that this is specifically a Office 2007 problem.

1st location I see the problem: While in Outlook 2007 saving attachments to a network folder. If I try to save directly from an email by right-click and click save as I get the error cannot save the attachment and it put a 0 KB file with the same name just empty.

2nd If I open the attachment in Word 2007 and click Save as à Word Document  .docx with button Maintain compatibility with word 97  2003  check box I get the error \\servername\sharename\userfolder\folder\test.docx is currently in use, try again later . It again create a 0 KB file called test.docx . If I try save as again , it asks it I want to overwrite the file with the same name. If you click yes it saves it fine.

I have also seen then problem in other 3rd party software using the My recent documents 
Server shares have been on both Windows 2003 R2 and Windows 2000 sp 4 .

Client is windows XP Pro SP 3
Office 2007 SP 1
Symantec Antivirus 10.1
I hope this helps find a resolution. I have read many many reports of this problem and they all have to do with Office 2007.

Cheers
pjinlaokAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

pjinlaokAuthor Commented:
Zoppo:
Hi Wyandotte,

it may be this is related to a known problem with Win32 API function 'ReplaceFile' (I'm not sure if Excel/Word use it, but I know that often applications first write data to a temporary file and later use 'ReplaceFile' to create the wanted file).

You can find info about that problem here: http://support.microsoft.com/kb/274487/en-us

A solution would be to either give the user 'Full Access' to the share on the server (not the directory-security, the share-access rights) or to add the user to the local administrator group on the server ...

Hope that helps,

ZOPPO

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.