I have a client that cannot open .ppt files using the PowerPoint viewer. They are using WinXP SP3 with Microsoft Office Basic 2003 (Word, Excel, Outlook).
When they attempt to open the .ppt file, they get the Powerpoint Viewer splash screen (as expected) and the Powerpoint Viewer entry appears in the Start bar (as expected), but that's it. The program never shows the slideshow. Interestingly, the program also does not allow the user to close it gracefully. If you right click on the entry in the Start bar, you do not get the normal submenu with Maximize, Minimize and Close. The only way I can find to close the program is to go to Task Manager and end the pptviewer.exe process. Also, if you start the Powerpoint Viewer from the Start | Programs group, it asks you which file you would like to open (as expected), gives you the splash screen (as expected) and then hangs in exactly the same way.
I have tried both Powerpoint Viewer 2003 and 2007. I have also run the repair option from the user's MS Office installation CD. I have verified the slide show on a PC with a full version of Powerpoint, and I have created the most basic test slideshow and tried running it on their PC with no success. I have found an entry on Microsofts support site saying this will happen if Powerpoint Viewer 2003 tries playing a slideshow made with Powerpoint 95. This is not the case here.
I expect that this is a problem with a corrupt .dll file or something similar that is not being corrected with the reinstalls of the viewer or the repair option off the installation CD.
Does anyone have any suggestions?