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SNMP on Ricoh Aficio 3260C

Posted on 2008-11-14
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Last Modified: 2012-05-05
Hi,

I enabled SNMP v1v2 on this Ricoh.  Unfortunately it has had an odd side effect.

The printer installed on a print server and is currently offline.  It is on TCP/IP, responds to pings, telnet and HTTP interface.  I cannot explain why SNMP would cause the printer to go offline (whn the printer itself believes to be online).  So I disabled SNMP, turned the printer off and back on and it still will not come back online (as far as workstations as the print server is concerned).

I confirmed that SNMP is disabled by telnet'ing to the device.

Any ideas how to fix this and why enabling SNMP would have cuased this?

Cheers.
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Question by:AstraeusLTD
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LVL 13

Expert Comment

by:haim96
ID: 22972009
as far as i know, there is no reason. (maybe something with SNMP community name? )
any way,
if you really don't know what to do, i would suggest to write down the impotent settings
that you need to remember (IP, paper settings etc) and reset the printer configuration to default settings.

if it's not working, maybe something broke and need to be fixed...
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Accepted Solution

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AstraeusLTD earned 0 total points
ID: 22974274
I figured this out.

By default, Windows Server has, for TCP/IP printers, SNMP enabled by default.  Once Windows detects that SNMP is enabled on the printer it looks for the correct community name.  If it cannot talk to the community it has been configured for it then assumes that the printer it not connected and sets the printer to offline.

Go to the Properties of the printer
Ports tab
Choose the active IP port
Click Configure Port
Untick SNMP Status Enabled (or set the community name correctly)

I've unticked it because I don't care if the print server knows about SNMP or not.
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Expert Comment

by:jrtec
ID: 23110177
Try this
Activate the snmp and make sure that the community name is public
Make sure the machine is on an ready
Delete the tcp/ip port on the server and create again.
When you create a standard tcp/ip port with snmp active usually the adapter type is automatically detected. If not you will be prompted to choose. Most Ricoh machines use  Ricoh Network Printer C Model
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LVL 13

Expert Comment

by:haim96
ID: 23333791
why delete?
 in my answer i mentioned a bad SNMP community name as the cause to the error.
and that was the cause to the error:

"....Once Windows detects that SNMP is enabled on the printer it looks for the correct community name.....
.....
Untick SNMP Status Enabled (or set the community name correctly)
I've unticked it because I don't care if the print server knows about SNMP or not."
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