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Users connections remain active after closing Citrix apps.

Posted on 2008-11-15
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Last Modified: 2012-05-05
In my CITRIX  Farm, users close their applications but it's still appears active in the access management console (it may remain for days). and when user opens an application a new window opens with another connection but same session id.
note: if web interface page is closed while this application is still running, the session remains active. but if its logged off, it will close correctly.
Can anyone help me in this ??
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Question by:DarITUser
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Expert Comment

by:WakaMang
ID: 22966472
Do you use a logoff script or something?
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Author Comment

by:DarITUser
ID: 22966515
No, i don't have any scripts.
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Expert Comment

by:WakaMang
ID: 22966521
Can you post you PS environemt, wich PS version do you use? Wich OS?
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Author Comment

by:DarITUser
ID: 22966527
CITRIX PS 4.5 platinum edition both 32-bit and 64-bit
OS windows server 2003 both 32-bit and 64-bit
and separate WI and license server
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Author Comment

by:DarITUser
ID: 22966530
CITRIX PS 4.5 platinum edition both 32-bit and 64-bit
OS windows server 2003 both 32-bit and 64-bit
and separate WI and license server
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Expert Comment

by:WakaMang
ID: 22966533
Does this only occure when users start applications by using webinterface or also using program neighourhood?

Are all servers up to date?
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Author Comment

by:DarITUser
ID: 22966550
mainly with web interface.
yes servers are all updated. concerning Hotfix Rollup Pack PSE450W2K3R03 and windows server sp2.
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Expert Comment

by:Herrmannator
ID: 22966623
This is not the root of the problem, but one thing you can do that may help is configure automated log-outs of disconnected or idle citrix sessions.  Mine is set to end a disconnected session after 1 hour, and end an idle session after 1 day.  This is best done by opening Terminal Services Config --> Connections--> ICAtcp --> properties -->Sessions Tab.  It should be set on each server.
As for the hanging log-off issue, are these separate published apps, or is it a published desktop situation?  Does the same issue occur in both of those ways of publishing, or only when using published apps?
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Expert Comment

by:Herrmannator
ID: 22966637
Here is a link to a really good post describing some logging techniques that might help you determine the root cause.  The post is about slow loggons, but the logging may still help you figure it out.
http://www.experts-exchange.com/Software/Server_Software/File_Servers/Active_Directory/Q_23894882.html 
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Author Comment

by:DarITUser
ID: 22966642
we use only published Apps, no desktop is published at all. so users always close the IE page (web interface) and when finishing the application, they simply close it (from the cross mostly).
this action don't make users appear in disconnected mode at all.

so its useless to set this options cause I've already tried it and set the disconnection time for 10 minutes as a test.
 but i tried it with my account (as a user) and i disconnected from an application but i stayed like this for more than 2 hours not 10 minutes as i configured.
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Expert Comment

by:Herrmannator
ID: 22966660
And is the problem occurring equally in all published apps, or bigger problem for certain published apps?
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Author Comment

by:DarITUser
ID: 22966771
i don't have a problem at the log on time at all.
but i can get use of this article in another issue concerning drive remapping at log on, where i have some applications don't remappe the C drive from the user disk (C$ Client, don't appear in the published application) one of this applications is Adobe Acrobat.

For this issue, it occure equally in all published applications.
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Expert Comment

by:WakaMang
ID: 22966845
Maybe you can try a repair of the software and then reapply the citrix rollup
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Expert Comment

by:WakaMang
ID: 22966853
Can you also try to create a new published app and test if the problem als occurs on an new published app?
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Expert Comment

by:Khurram Ullah Khan
ID: 22968775
do you have any GPO configured for citrix servers for teminal services session timeout if yes then check terminal services GPO settings.
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Author Comment

by:DarITUser
ID: 22969834
WakeMang;
i've tried republishing applications again but its the same, I used simple applications like NOTEPAD that has a single process only.
i opened the notepad and closed it and its still active in CITRIX.
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Author Comment

by:DarITUser
ID: 22969836
khurramullah;

i don't have any GPO configured in the termiinal service.
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Expert Comment

by:WakaMang
ID: 22973970
Did you tried to repair your citrix installation?
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Author Comment

by:DarITUser
ID: 22974058
do you mean reinstall the presentation server component or all the components, please specify more.
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Accepted Solution

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DarITUser earned 0 total points
ID: 24240131

Can anyone help in this post ???
is this a strange behaviour ??
i mean in your environment, when users just close the internet explorer window, the session is ended or apears disconnected ??
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Expert Comment

by:ajaywil
ID: 24315855
I am having the same issue.
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