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no printer will work with my computer error message spoolsv.exe error

I get an "spoolsv.exe error" when trying to print from any application to any printer

the full error message is (in dutch) :

de instructie op 0x01dcf979 verwijst naar geheugen op 0x00000000. de lees- of schrijfbewerking "written"
op het geheugen is mislukt.

Klik op OK om het programma te beƫindigen.
Klik op Annuleren om fouten op te sporen in het programma

I tried restarting the print spooler service but this has little effect.

sometimes the print spooler service takes a VERY LONG time to shut down, or will not shut down at all.

rebooting the pc, immediately gives the same error message after logging. Probably because i still have unfinished printing jobs in the que of the HP Laserjet 1020.

I tried connecting my main printer, a HP Laserjet 1020, to a different usb port.  letting XP to "refind" the printer.  He finds it but it doesn't show up as a new printer.

the error message originated the first time when trying to print an attachment from outlook 2003.  The attachement was a scanned in page.  The attachement opened in Adobe Acrobat 8 Professional and tried to print it to my HP Laserjet 1020.

It is the second time i had this problem.  Last time, about 2-3 months ago, i had exact the same error, caming from the same place.  Opening attachement, tried to print is with Adobe Professional to HP Laserjet 1020.

I didn't even know how i resolved it last time, but it involved removing the HP Laserjet 1020, reinstalling it on an other USB port.  But since i can't even remove the printer anymore, this wont work this time.

I really would like to have a solution that will last instead helps me for a few months.
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ggc2
Asked:
ggc2
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2 Solutions
 
JonveeCommented:
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JonveeCommented:
This previous thread may also help>
"spoolsv.exe error":
http://www.experts-exchange.com/Hardware/Printers/HP_Printers/Q_21051984.html
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JonveeCommented:
From the above link you'll find this article, which will hopefully resolve your problem>

"How to clean up printer drivers":
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
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ggc2Author Commented:
hello,

Thanks very much for the fast responses !

For now, solution : http://www.instant-registry-fixes.org/how-to-fix-spoolsvexe-application-error/
seemed to solve the problem.

This however doesn't explain why the error keeps coming back.  It says 2 possibilities

a virus (anti virus scanner gives nothin)
no additional printers are installed since months ago

i would like to know where the problem comes from :

Windows XP
Adobe Acrobat
HP Laserjet drivers (latest driver available from HP site)

any "common" suggestions ?
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JonveeCommented:
Possibly the problem was resolved by deleting the .SHD and .SPL files, but i cannot be sure.

Yes, conceivably file corruption could have been caused by Malware or a virus.  
Although your AV utility may have detected nothing nasty, there is no designed scanner that can ~guarantee~ detecting everything bad.
May i suggest therefore that you scan with the following scanners>

Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php

"Trend Micro's FREE online virus scanner":            
http://housecall.trendmicro.com/uk/

Also try the Kaspersky free online virus scanner which is a good way to find out if you have any viruses or spyware without having to uninstall your existing antivirus software>
http://www.kaspersky.co.uk/virusscanner

If nothing is detected, here is an option to search for rootkits if you wish, although quite honestly it's unlikely that any are present, in your case>

RootkitRevealer v1.71
http://technet.microsoft.com/en-us/sysinternals/bb897445.aspx

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ggc2Author Commented:
Thanks very much.

Solution 1 solved the problem immediatly, the online trend Micro found some files that may have been the cause of the problem
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JonveeCommented:
That's good!   Thank you.
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