no printer will work with my computer error message spoolsv.exe error

Posted on 2008-11-15
Last Modified: 2013-12-15
I get an "spoolsv.exe error" when trying to print from any application to any printer

the full error message is (in dutch) :

de instructie op 0x01dcf979 verwijst naar geheugen op 0x00000000. de lees- of schrijfbewerking "written"
op het geheugen is mislukt.

Klik op OK om het programma te beëindigen.
Klik op Annuleren om fouten op te sporen in het programma

I tried restarting the print spooler service but this has little effect.

sometimes the print spooler service takes a VERY LONG time to shut down, or will not shut down at all.

rebooting the pc, immediately gives the same error message after logging. Probably because i still have unfinished printing jobs in the que of the HP Laserjet 1020.

I tried connecting my main printer, a HP Laserjet 1020, to a different usb port.  letting XP to "refind" the printer.  He finds it but it doesn't show up as a new printer.

the error message originated the first time when trying to print an attachment from outlook 2003.  The attachement was a scanned in page.  The attachement opened in Adobe Acrobat 8 Professional and tried to print it to my HP Laserjet 1020.

It is the second time i had this problem.  Last time, about 2-3 months ago, i had exact the same error, caming from the same place.  Opening attachement, tried to print is with Adobe Professional to HP Laserjet 1020.

I didn't even know how i resolved it last time, but it involved removing the HP Laserjet 1020, reinstalling it on an other USB port.  But since i can't even remove the printer anymore, this wont work this time.

I really would like to have a solution that will last instead helps me for a few months.
Question by:ggc2
    LVL 27

    Accepted Solution

    LVL 27

    Expert Comment

    This previous thread may also help>
    "spoolsv.exe error":
    LVL 27

    Expert Comment

    From the above link you'll find this article, which will hopefully resolve your problem>

    "How to clean up printer drivers":
    LVL 1

    Author Comment


    Thanks very much for the fast responses !

    For now, solution :
    seemed to solve the problem.

    This however doesn't explain why the error keeps coming back.  It says 2 possibilities

    a virus (anti virus scanner gives nothin)
    no additional printers are installed since months ago

    i would like to know where the problem comes from :

    Windows XP
    Adobe Acrobat
    HP Laserjet drivers (latest driver available from HP site)

    any "common" suggestions ?
    LVL 27

    Assisted Solution

    Possibly the problem was resolved by deleting the .SHD and .SPL files, but i cannot be sure.

    Yes, conceivably file corruption could have been caused by Malware or a virus.  
    Although your AV utility may have detected nothing nasty, there is no designed scanner that can ~guarantee~ detecting everything bad.
    May i suggest therefore that you scan with the following scanners>

    Malwarebytes' Anti-Malware:

    "Trend Micro's FREE online virus scanner":       

    Also try the Kaspersky free online virus scanner which is a good way to find out if you have any viruses or spyware without having to uninstall your existing antivirus software>

    If nothing is detected, here is an option to search for rootkits if you wish, although quite honestly it's unlikely that any are present, in your case>

    RootkitRevealer v1.71

    LVL 1

    Author Closing Comment

    Thanks very much.

    Solution 1 solved the problem immediatly, the online trend Micro found some files that may have been the cause of the problem
    LVL 27

    Expert Comment

    That's good!   Thank you.

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