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SanDisk Cruzer 16GB U3 drive not recognised by Windows 2003 Server

I have a SanDisk Cruzer 16GB U3 (USB drive) that will not be recognized by Windows 2003 Server (standard edition SP2) running on a Dell Latitude D820. When I put it in, it lights up, the device manager lists it as a SanDisk U3 Cruzer Micro and attempts to load a driver which cannot be found. The USB drive works fine on other computers. It even works (recognized) under a virtual XP computer running on the same physical computer under VMWare workstation ! Although the device shows up as an unrecognized device in the "device manager" (with an "!") it does not show up in the disk manager so attempting to assign a different driver letter for access is not an option.

Does anyone have any clue? Of course SanDisk has no solution...

Some initial troubleshooting which may be of value....
I experience a similar issue with some larger (200GB+) USB portable hard drives. Some work, others do not.
Latest Dell BIOS is installed
Attempted options for both USB 1.x and 2 support in the BIOS (no effect)
Tried with and without the CD ROM drive in place
Removed ISO utilities such as MagicDisk
Tried reformatting the SanDisk on another computer but it had no effect (still looking for drivers)
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ngcbms
Asked:
ngcbms
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1 Solution
 
Darr247Commented:
Well, they make at least a half dozen models of the Cruzer, but we'll assume Cruzer Micro:
SanDisk Cruzer Micro
System Requirements:
Pentium PC or Macintosh computer with USB support
Windows 2000 SP4, XP and Vista
Linux and Mac OS X v10.1.2+ *
USB 2.0 high power required for high speed transfer

Note there's no Server 2003 listed. :-|

The Cruzer Professional and Cruzer Enterprise both specifically support Server 2003, but currently the largest size those come in is 8GB.
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Darr247Commented:
USB drives aren't restricted in Group Policy anywhere, are they?

e.g. http://support.microsoft.com/kb/555324
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Darr247Commented:
Also check the registry key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR

The value Start should have the setting ''3'' to enable USB drives (''4'' in Start disables them).
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ngcbmsAuthor Commented:
Thanks
I thought this would be the general consensus. It is a 16GB Micro. Its positively a Windows 2003 issue as I virtualized the entire Windows 2003 Server and the exact same issue occurred running the virtual server on a Windows 2008 host (which interestingly enough  can see the Cruzer)
So it looks like the only way I can use this on a laptop running Windows 2003 Server is to also run a virtualized Windows XP (that can see the Cruzer) and VMWare cool Unity technology to copy files between the host server and the virtual XP which (in-turn) writes to the Cruzer)
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Darr247Commented:
It's positively a Windows 2003 issue as I virtualized the entire Windows 2003 Server and the exact same issue occurred running the virtual server on a Windows 2008 host (which interestingly enough, can see the Cruzer)
So it looks like the only way I can use this on a laptop running Windows 2003 Server is to also run a virtualized Windows XP (that can see the Cruzer) and VMWare cool 'Unity' technology to copy files between the host server and the virtual XP which (in-turn) writes to the Cruzer)

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In my opinion, the above comments should be part of the thread stored in the PAQ database so other members searching for an answer to the same problem can see them without having to ask a question; In the grading comments the only people that could see them are the author and me.  If you disagree with me doing this, ngcbms, just let me know and I'll ask an admin to delete this message.

Anyway, perhaps SanDisk will start making the Cruzer Professional or Cruzer Enterprise in 16GB and 32GB versions soon, and add compatibility support for Server 2008 as well.
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