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The color palette has been damaged on FileMaker Pro 9. How do I restore it?

I work on fileMaker Pro 9 for a small company, mostly at home. On the company computers, all the color palettes have changed - they appear damaged. On my home computer, they are the same as they were on the install. (See Attached).
Could someone please tell me how to fix it and hopefully what might have caused it?
FM9Palettes.doc
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sneves44
Asked:
sneves44
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2 Solutions
 
sneves44Author Commented:
Increased point value in the hope someone will answer!
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lesouefCommented:
never seen that... amazing
I am not even sure this is in the registry, I'll check later on today, I have no fm on the current machine. re-installing it, or just the last FM update, should fix it, but it's interesting to locate it before, as I'd like to make my own palette.
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lesouefCommented:
checked my own machine, could not repeat the problem.
check the filemaker/CMap folder for any missing/corrupted file
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sneves44Author Commented:
Would that be on the server? I assume so, because it holds on every machine.
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sneves44Author Commented:
And how do I know if it is missing? Or corrupted??
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lesouefCommented:
no it would be on client.
how, by copying a set of files from a machine which works.
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sneves44Author Commented:
I tried reinstalling filemaker and the palletes remained the same. The company recently got a new computer, and the color pallete on that computer is also damaged.
I am concerned about just copying files because of the activation process. Won't I be overwriting activation files?
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lesouefCommented:
before copying files, mk a copy of the folder. if it turns out to be wrong, you'll be able to restore it.
on mac, a recent case proved that the reg file is hidden somewhere in the system lib folder. on windows, I don't know, I never had to look for it.
Looks like this colour stuff would be in the database itself??
So you new computer gets the pb, even on another new database or only with the served one?
Does the database pass the recover process?
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sneves44Author Commented:
I don't see how the color pallette could be in the file itself, because on my computer the color is always right. (I zip the files from the company and bring them down to my computer). On ALL the company computers, the pallette is wrong, whether it is the Advanced version or just the Pro version.

I tried copying the FileMaker Pro 9 Advanced folder to the newest computer. I opened a local file and a file on the server. Both had the damaged pallette.

So I went back to the original version. Of course the pallette was still damaged on both.

I recovered the local file and it passed with flying colors....except for the pallette of course. That remains damaged.

That sort of leaves the server as the culprit....or does it?  How could it be getting the pallette from the server?
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lesouefCommented:
mystery... just a fuzzy clue, could it be based on the host graphic card colour setup? and yr server would be set as 16 or 256 colours since nobody cares about the appearance on a server? or the server would run with the default windows setup with on graphic card driver, ie in 640x480, 256 colours?
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lesouefCommented:
I tried to change the graphic card driver setup here on mine, but it does not offer 16 and 256 colours any more...
if the server is the guilty one, then a file stored locally on one of your custumer's machines should be ok? is that true?
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sneves44Author Commented:
Hmmm...depends on whether the server overwrites the networked computers. It is obviously good on mine.
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lesouefCommented:
you mean your computer on their network? direct on LAN or through a public or VPN line?
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sneves44Author Commented:
No I mean good on mine at home. I use remote desktop to get in.
Are you suggesting that it is the graphics card setup that is causing this problem?
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lesouefCommented:
I am just trying the find the commun criteria. so all "colourwise" differences may be suspected.
when you say all customer fm clients have a bad colour palette, is that something you saw on site or through remote desktop?
these remote control apps often play with colours to speed up data tranfer (I don't know details for remote desktop, but I use a few others where the colour palette reduction corrupts colours in a few apps which are not designed to run in 256 colours mode for instance. if that's the case, make sure remote desktop is set in full colour mode, ot whatever it's called in it. you can also attempt to control machines with vnc, if you set the proper parameter on client side (in remote desktop client settings, there is a vnc compatible feature checkbox, which allow vnc to control a remote desktop client); that would allow to check if the effect is the same.
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sneves44Author Commented:
I believe you have found the issue. All of us who remote in have the same bad pallette. When they are in the office, the pallette is fine.
Is there anything I can do when the current protocol is to remote in using Remote Desktop?
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lesouefCommented:
not as far as I know, it's now a matter of trying to alter some settings. If there is a speed setting, it may affect the colour mode, so go to the best colour mode you have or the slowest mode.
I don't have remote desktop here, so all I can try is to control a remote desktop controlled mac client with vnc, and that is OK in full colour mode. may you could try that as vnc is a free common tool.
all you have to do to is set the mac clients to access vnc controllers in the remote desktop client settings (prefs/sharing/apple remote dosktop)
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sneves44Author Commented:
As of this time, I don't have the final answer (on what exactly we are going to do), but I have left this question open long enought. Thanks for your help! In the meantime, I have to go in and put numbers in the RBG fields to get the colors I need.
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