Connecting printer to network - a problem


I attempted to connect an EPSON ACULASER CX21N printer to a Windows 2000 network. I have connected these in the past. I did the following:-

- I set the ip address within the printer itself and rebooted it. The printer maintained the ip address I gave it.
- Ran a network cable directly from a switch in the cabinet to the printer, as the printer was positioned very close to the cabinet. (The cable was new as far as I was aware).

However, I could not ping the printer ip address from a computer.  The cable end connecting to the switch was lit up orange, but at the printer end it was lit up green. Could this have been a low connectivity issue?

Thank you,
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

FIRST: You need to know what kind of cable you need to used.

And then, you need to considerate that the old ip in your printer, maybe is already in use. also, your subnet mask.

you can see what ip is available -->

i hope it can help you...

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
An orange light at one end of a cable means that there is a connection problem or that one of the cards is either in 10mbps or can only do 10mbps.  Your switch will automatically detect this and thus go to orange.  The fact that you can't ping the printer is scary.  Your subnet mask might be wrong.  If your computer is working and can see the network and internet do the following:

go to START --> RUN - type CMD

When the black screen appears type ipconfig and hit the enter key

notice the IP address and subnet mask

Go to your printer and make sure that the IP Address is of the same series (192.168.1.x) and make sure the subnet mask is exactly the same.  If this still doesn't work then get another cable and try again.
discoveranotherAuthor Commented:
Thanks for your rresponses.

I had actually input the same subnet mask etc onto the printer. I may have to change the printer ip address and see if the problem is with that or the cable as you say.

I will double-check the IP Address distribution list within DHCP on the server and see how this has been setup by the existing IT guy.

ok, after you install your printer, remember to set it the port as IP_port.
discoveranotherAuthor Commented:
Thank you for your reply.

If I can get to ping the printer then I believe all will be solved. However, I won't be visiting the client for a few days yet so this will remaining outstanding for a few days.

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.