My poor little old 79 year old mother is having trouble connecting to the internet. She has two computers, an old HP and a Sony Vaio PCG7L1L. She is able to connect with the HP but not the Sony, however the HP is old and slow so she would much rather use the Sony. Her satellite service is Wild Blue and her modem is a Viasat SM2100. She is not getting error messages, just "cannot connect to the internet". Does anybody have any suggestions how to troubleshoot this? Just a note, my mother is okay with computers but she lives 4 hours away in a rural area. I will be relaying any suggestions to her by phone so the simpler the better. Thank you.