Trouble connecting to the Internet with satellite modem

Posted on 2008-11-15
Last Modified: 2013-12-27
My poor little old 79 year old mother is having trouble connecting to the internet. She has two computers, an old HP and a Sony Vaio PCG7L1L. She is able to connect with the HP but not the Sony, however the HP is old and slow so she would much rather use the Sony. Her satellite service is Wild Blue and her modem is a Viasat SM2100. She is not getting error messages, just "cannot connect to the internet". Does anybody have any suggestions how to troubleshoot this? Just a note, my mother is okay with computers but she lives 4 hours away in a rural area. I will be relaying any suggestions to her by phone so the simpler the better. Thank you.
Question by:bpfsr
    LVL 89

    Accepted Solution

    What would be the feasibility of putting a router behind the modem? Connect the router to the internet via the modem and then either machine should work.

    If no joy there, check the Internet Explorer settings: Tools -> Internet Options -> Connections -> Lan Settings -> and uncheck everything there. ... T
    LVL 44

    Assisted Solution

    I agree with the first suggestion. Get an inexpensive wireless router like a Linksys WRT54G (or D-Link DI-624, et al), and connect the modem's output to the router's WAN/Internet port.

    If the modem has the user/password credentials stored in it (or if the connection is validated by activated hardware), you should be able to just leave the router on the default ''Automatic Configuration - DHCP'' in its basic setup.
    Even if in a rural area, for wireless security she should choose WPA2.

    The HP she can connect to the router with a cat5 cable; the Vaio should have an Intel wireless card in it.

    For extra security she could put the router's wallwart on a switchable power strip and just switch it right off when not using the internet connection (saves power too, not drawing 23watts when switched off).

    Tell her how on the phone??? Get the modem and a couple cat5e cables (6' and 10'), and take the 4 hour trip and do it for her.  If I lived anywhere nearby I would volunteer to do it for her myself.  ;-)

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    I originally posted this Article Here ( and thought I would now share with the Experts Exchange community. Driver Proble…
    I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
    Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
    Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now